FireHydrant is now available through AWS Marketplace
AWS Marketplace + FireHydrant: your path to easier compliance, consolidated spend, and faster procurement.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Incident Workflows
Time is of the essence when responding to incidents and within seconds all the right responders need to be mobilized and the right stakeholders informed. PagerDuty Incident Workflows empowers teams with sophisticated automation capabilities to reduce the manual work required to escalate and mobilize team members. Using if-this-then-that logic on our no-code/low-code builder you can orchestrate and automatically trigger the right set of incident actions for your needs at any time.
Taking the fear out of migrations
Over the last 18 months at incident.io, we’ve done a lot of migrations. Often, a new feature requires a change to our existing data model. For us to be successful, it’s important that we can seamlessly transition from the old world to the new as quickly as we can. There are few things in software where I’d advocate a ‘one true way,’ but the closest I come is probably migrations. There’s a playbook that we follow to give us the best odds of a smooth switchover.
S1E1: Maximize service uptime with efficient incident management workflows [Cloud]
In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus Cloud to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus Cloud can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more.
That's Great IT: Resolve unforseen ITOps events
Even the best teams can encounter outages. Sometimes there's environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.#itops #aiops #podcast.
Game Day: Stress-testing our response systems and processes
At incident.io, we deal with small incidents all the time—we auto-create them from PagerDuty on every new error, so we get several of these a day. As a team, we’ve mastered tackling these small incidents since we practice responding to them so often. However, like most companies, we’re less familiar with larger and more severe incidents—like the kind that affect our whole product, or a part of our infrastructure such as our database, or event handling.
That's great IT: 2023 ITOps predictions - what does the future hold?
What will 2023 hold for ITOps? As we look back to 2022, its stellar growth for many companies and positive hiring trends, we hope that 2023 is even more successful for those involved in ITOps. In this episode, we take a deep dive into #predictions for 2023 and the future of #ITOps.#aiops #ITOps #podcast.
Webinar on 'Evolution of Incident Management from On-Call to SRE' | Squadcast
This Incident Management has evolved considerably over the last decade, more so in the last few years. What was traditionally limited to having just an in-house on-call team and an alerting system, has now grown well beyond that to ensure Automation, Collaboration, Transparency, and Retrospection are deeply entrenched in Incident Response.
Sponsored Post
Areas to Streamline Incident Management
When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.
How to choose the right Incident Management software?
Software programs known as incident management solutions assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work.