Operations | Monitoring | ITSM | DevOps | Cloud


Callable Flows - xMatters Support

In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.

Signals Report -xMatters Support

The Signals report helps you evaluate signals to your xMatters instance from HTTP, App, Email, and Incident Initiation and Incident Automation triggers (as well as some legacy inbound integrations). The report displays the timestamp, status code, and authentication details for each signal, as well as the payload and any related incidents, where applicable. Processed signals include outputs from the trigger and a link to the associated workflow so developers can further evaluate each request using Flow Designer's Activity panel.
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Areas to Streamline Incident Management

When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.


How to Use Big Data to Your Advantage

Users have been generating increasing amounts of data in the past few years, partly due to rapid digitalization since the pandemic. As a result, increasing numbers of analytics applications are capitalizing on these data assets. However, building scalable systems is no trivial task and incidents are inevitable. Complex systems generate data in the form of logs, traces, metrics, and more, which organizations often find themselves sprinting through. Such logs are a powerhouse of valuable information.

ServiceNow Integration - xMatters Integrations

Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!

Best Practices for Managing Incidents at Varying Severity Levels

A software incident is an event or unplanned interruption that causes the software to deviate from its intended behavior, affecting the quality of service. With the ever-changing nature of the software industry, incidents are inevitable, particularly in teams that practice iterative software development cycles with constant releases to production. This necessitates a robust incident management strategy.


Create Better UX with Incident Response and Service Intelligence

Incidents that impact user experience are some of the most common challenges that IT, security, and operations teams must face. Users have high expectations for application uptime, and organizations are responsible for ensuring applications are available for them. From application performance to user interface design, many factors can affect a customer’s experience—and resulting confidence—in your product’s capabilities.

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Using AIOps for Better Adaptive Incident Management

An effective incident management strategy is crucial for any business, especially those offering consumer-facing digital services. This is because when incidents occur, they may be easily detected by your users, impact your reputation, and ultimately affect your bottom line. So, to minimize the reach and severity of incidents, your response needs to be swift and effective. One way to ensure your approach meets these requirements is to implement AIOps.


APIs Impact on DevOps: Exploring APIs Continuous Evolution

An application programming interface (API) is a set of rules and protocols that enables different software applications to communicate and share data and functionality. The concept of an API has been around for a long time. However, APIs as you know them emerged in the late 1990s and early 2000s with the rise of the internet and web-based services. As more businesses began to offer online services, the need for a standardized way for these services to interact and share data became apparent.