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Feb 25, 2023   |  By xMatters
When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.
Feb 15, 2023   |  By Hollie Whitehead
Users have been generating increasing amounts of data in the past few years, partly due to rapid digitalization since the pandemic. As a result, increasing numbers of analytics applications are capitalizing on these data assets. However, building scalable systems is no trivial task and incidents are inevitable. Complex systems generate data in the form of logs, traces, metrics, and more, which organizations often find themselves sprinting through. Such logs are a powerhouse of valuable information.
Feb 8, 2023   |  By xMatters
A software incident is an event or unplanned interruption that causes the software to deviate from its intended behavior, affecting the quality of service. With the ever-changing nature of the software industry, incidents are inevitable, particularly in teams that practice iterative software development cycles with constant releases to production. This necessitates a robust incident management strategy.
Jan 25, 2023   |  By xMatters
Incidents that impact user experience are some of the most common challenges that IT, security, and operations teams must face. Users have high expectations for application uptime, and organizations are responsible for ensuring applications are available for them. From application performance to user interface design, many factors can affect a customer’s experience—and resulting confidence—in your product’s capabilities.
Jan 23, 2023   |  By xMatters
An effective incident management strategy is crucial for any business, especially those offering consumer-facing digital services. This is because when incidents occur, they may be easily detected by your users, impact your reputation, and ultimately affect your bottom line. So, to minimize the reach and severity of incidents, your response needs to be swift and effective. One way to ensure your approach meets these requirements is to implement AIOps.
Jan 18, 2023   |  By xMatters
An application programming interface (API) is a set of rules and protocols that enables different software applications to communicate and share data and functionality. The concept of an API has been around for a long time. However, APIs as you know them emerged in the late 1990s and early 2000s with the rise of the internet and web-based services. As more businesses began to offer online services, the need for a standardized way for these services to interact and share data became apparent.
Jan 4, 2023   |  By xMatters
Software deployment is the manual or automated process of making software available to its intended users. It’s often the final—and most important—stage in the Software Development Lifecycle (SDLC). Software deployment is a three-stage process: All software deployments pose challenges, and issues can arise in any of the three stages.
Dec 23, 2022   |  By xMatters
Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.
Dec 21, 2022   |  By xMatters
As your experience and knowledge of a system grow, change becomes inevitable. Your application requirements change, your bug fixes require code changes, and your APIs evolve. A key challenge in the software ecosystem is managing changes—especially when they concern APIs. Because you’re likely using APIs in multiple applications, you must document all updates and changes made to your APIs. This is where API versioning becomes crucial.
Nov 30, 2022   |  By xMatters
Incident management is your organization’s first line of defense. When incidents occur, internal teams must be ready to respond quickly. While incidents can happen anytime, it’s unrealistic to expect incident managers to be prepared to perform manual root cause analysis. Manually monitoring and analyzing applications on multiple servers is extremely difficult, which is why human reaction times have traditionally limited the speed of incident management.
Mar 7, 2023   |  By xMatters
In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.
Mar 3, 2023   |  By xMatters
The Signals report helps you evaluate signals to your xMatters instance from HTTP, App, Email, and Incident Initiation and Incident Automation triggers (as well as some legacy inbound integrations). The report displays the timestamp, status code, and authentication details for each signal, as well as the payload and any related incidents, where applicable. Processed signals include outputs from the trigger and a link to the associated workflow so developers can further evaluate each request using Flow Designer's Activity panel.
Feb 13, 2023   |  By xMatters
Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!
Jan 20, 2023   |  By xMatters
The TTS dictionary in xMatters is used to customize how the Text-to-Speech engine pronounces words used in your voice notifications. You can use this to change common acronyms or abbreviations used by your company into something that listeners can understand better when spoken aloud.
Dec 7, 2022   |  By xMatters
When things go sideways, you need to rally your team as quickly as possible, and give them the information they need to resolve the problem. In this video, learn how to manually initiate an incident in the UI using the basic built-in form, and update details as the incident progresses.
Nov 18, 2022   |  By xMatters
'Send Alert' is a sample message form used to show how xMatters can help automate your communication processes. You can use this form to send targeted notifications to users, define how xMatters handle their responses, and determine how those responses affect your notification flow.
Nov 14, 2022   |  By xMatters
OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.
Jun 28, 2022   |  By xMatters
Organizations spend heavily on digital services and business applications, with the expectation they deliver reliable value streams. When an issue occurs, the fear of losing revenue, damaging customer relationships, and upsetting employees can put a tremendous amount of pressure on incident resolvers. With xMatters Service Intelligence, organizations can visualize incidents in real-time, gain greater insight into their root cause, and remediate issues faster with service-centric automation.
May 31, 2022   |  By xMatters
Now you can sleep easy knowing xMatters notification override will let you know when a critical alert happens, regardless of your device status. Discover more about how xMatters can help ensure applications are always working, automate workflows, and deliver remarkable products at scale with the xMatters service reliability platform.
May 13, 2022   |  By xMatters
The xMatters alert log is a time-stamped list of all system messages that went out during an event. This can be used for auditing purposes or to help improve your incident resolution processes.
Nov 12, 2021   |  By xMatters
In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
Oct 9, 2021   |  By xMatters
Download the new AIOps Buyer's Guide to learn about the use cases and key capabilities of the right AIOps tool.
Oct 9, 2021   |  By xMatters
Read the new xMatters guide, Getting the SRE Model Right, to learn how the right approach can help you minimize incidents and limit their severity, free up valuable engineering resources, and lay the groundwork for incident response at scale.
Oct 1, 2021   |  By xMatters
We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.
Oct 1, 2021   |  By xMatters
Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.
Sep 1, 2021   |  By xMatters
Download the new ChatOps Buyer's Guide to learn about the use cases and key capabilities of the right ChatOps tool.
Sep 1, 2021   |  By xMatters
Incident management software helps you recognize, respond to, and remediate incidents quickly, then analyze the incident to learn what went wrong and prevent future, similar incidents. You just need to decide which software is right for your team.

xMatters service reliability platform helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers.

Automate on the xMatters service reliability platform:

  • Workflow automation: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive incident management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Let xMatters transform your operations.