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May 18, 2022   |  By xMatters
Incident management is a practice that seeks to resolve business-impacting events in the most efficient manner possible. But not every problem that arises requires an incident response, and it’s crucial that teams know the difference between a problem and an incident. Responding to problems may be part of daily routines, or small ad hoc projects that don’t require more than one resource or a significant time commitment.
May 12, 2022   |  By xMatters
Read the new white paper on major incident management. Businesses need to be prepared for minor and major incidents to happen to their technologies, be it an integration disconnecting or an entire system being taken offline. Preparation ensure that not only can losses be minimized, but they can protect themselves and potentially their clients from risky impacts.
May 5, 2022   |  By xMatters
As the demand for instant innovation and real-time delivery of mission-critical processes continues to grow, your organization risks falling behind if it can’t adapt to an automation-centric strategy. To be successful, managers have to loosen the reigns and enable teams to automate their DevOps processes. Automating DevOps processes isn’t an all-or-nothing decision, and implementing automation processes slowly can let teams adapt to the changing environment and let go, little by little.
Apr 22, 2022   |  By Hollie Whitehead
In the era of Agile, organizations are increasingly moving their IT service management teams toward a DevOps world. There are significant challenges to transforming ITSM to DevOps, but one of the most significant is goal setting. In today's face-paced business environment, it's important to establish the parameters for measuring success and determine which objectives teams need to meet to accomplish business goals.
Apr 20, 2022   |  By xMatters
Effective major incident management depends on many things, including planning, precise execution, effective communication, and applying learnings from previous incidents to update those plans. Traditional major incident management wisdom addresses the importance of the remediation process, but it doesn’t speak on the issue of configuring your IT infrastructure.
Apr 8, 2022   |  By Kerin Munro
Worldwide businesses and their technical resources use G2, the leading business solution review platform, to analyze software, gather user feedback, and make informed decisions about technology. Although we value all the recognition we’ve earned on G2 over the years, there’s one that always stands out and makes us feel extra proud of what we’ve accomplished so far.
Apr 6, 2022   |  By xMatters
During major incidents, it’s crucial that all stakeholders are provided with the status updates they need. Those communications however need to be tailored to what the stakeholder actually needs, and provided in a streamlined format that works best for them. Just like alert fatigue, communication fatigue can be detrimental during an outage or other service reliability issue.
Mar 30, 2022   |  By xMatters
Business continuity is a crucial part of any scalable operations plan, but many businesses fail to realize how important it is until their first critical emergency. Only then does business continuity management come to the forefront of planning exercises, and stakeholders are forced to reflect on what went wrong, why it went wrong, and determine if they can avoid it happening again, or be better prepared if it does. The true business continuity management lifecycle begins long before an incident.
Mar 23, 2022   |  By Stephen Herd
Digital transformation is accelerating rapidly to include virtually all enterprise functions. Organizations of all size, across all industries, are leveraging digital technology to enhance customer service and improve work efficiency. Integrating automation into core business functions has become a must to stay aligned with the ongoing digital revolution. The growing migration to the cloud has resulted in the distribution of company data and applications across multiple locations. This means that many complex business processes must leverage IT resources from the cloud and on-premises. This is where automation and orchestration can greatly improve the performance and efficiency of these complex tasks.
Mar 16, 2022   |  By Christine Astle
Your new release tested fine on staging, but it’s not playing nicely with applications and services in the wild. Your monitoring application notices something going wrong and raises the alarm. But often raising the alarm isn’t enough – to solve complex issues, you might need to roll back to the last good deployment while you figure out the root cause and get multiple people working together on the solution.
May 13, 2022   |  By xMatters
The xMatters alert log is a time-stamped list of all system messages that went out during an event. This can be used for auditing purposes or to help improve your incident resolution processes.
May 13, 2022   |  By xMatters
'Send Alert' is a sample message form used to show how xMatters can help automate your communication processes. You can use this form to send targeted notifications to users, define how xMatters handle their responses, and determine how those responses affect your notification flow. Follow us on social!
May 13, 2022   |  By xMatters
The ‘Who’s on Call?’ report in xMatters gives you an at-a-glance view into the on-call status across the groups in your organization.
May 13, 2022   |  By xMatters
Your xMatters inbox is more than just a message center — it’s a centralized location for all your communications, past and present, and an alternate way to respond to notifications if a device is unavailable.
May 13, 2022   |  By xMatters
The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.
Mar 30, 2022   |  By xMatters
If you can't find a workflow template in xMatters—no problem! You can easily design your own workflow from scratch. With a custom workflow, you can completely customize your incident resolution process by building your own forms, properties, messages, and responses.
Mar 30, 2022   |  By xMatters
Creating flows with xMatters low-code workflow builder, Flow Designer is simple. To execute a flow you need two things: A trigger and at least one step. The trigger will initiate the flow, and the step will perform an action. However, flows can get as large and complex as your incident process requires and can be used to automate and add intelligence to your resolution processes.
Mar 28, 2022   |  By xMatters
xMatters low-code workflow builder, Flow Designer, lets you build and execute multi-step processes simply by dragging, dropping, and connecting steps. Steps perform an action in your resolution process. That action could be enriching data from an external tool, creating a ticket in a service desk, or sending an actionable notification. The possibilities are endless.
Mar 25, 2022   |  By xMatters
OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.
Mar 23, 2022   |  By xMatters
xMatters has hundreds of pre-recorded phrases as well as a text-to-speech engine to communicate with users using voice devices. But you can use the Phone Recordings page to edit and record your own phone recordings to use with your voice communications.
Nov 12, 2021   |  By xMatters
In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
Oct 9, 2021   |  By xMatters
Download the new AIOps Buyer's Guide to learn about the use cases and key capabilities of the right AIOps tool.
Oct 9, 2021   |  By xMatters
Read the new xMatters guide, Getting the SRE Model Right, to learn how the right approach can help you minimize incidents and limit their severity, free up valuable engineering resources, and lay the groundwork for incident response at scale.
Oct 1, 2021   |  By xMatters
We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.
Oct 1, 2021   |  By xMatters
Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.
Sep 1, 2021   |  By xMatters
Download the new ChatOps Buyer's Guide to learn about the use cases and key capabilities of the right ChatOps tool.
Sep 1, 2021   |  By xMatters
Incident management software helps you recognize, respond to, and remediate incidents quickly, then analyze the incident to learn what went wrong and prevent future, similar incidents. You just need to decide which software is right for your team.

xMatters service reliability platform helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers.

Automate on the xMatters service reliability platform:

  • Workflow automation: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive incident management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Let xMatters transform your operations.