xMatters

San Ramon, CA, USA
2000
  |  By xMatters
Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.
  |  By xMatters
As the demand for instant innovation and real-time delivery of mission-critical processes continues to grow, your organization risks falling behind if it can’t adapt to an automation-centric strategy. To be successful, managers have to loosen the reigns and enable teams to automate their DevOps processes. Automating DevOps processes isn’t an all-or-nothing decision, and implementing automation processes slowly can let teams adapt to the changing environment and let go, little by little.
  |  By xMatters
With the complex and steadfast growth of IT service delivery processes, organizations and their internal teams have come to rely on several tools in their toolbox to deliver best-in-class products and services. The use of AIOps, AI/ML, and overall automation has shaped modern delivery methods, but what we call this process, and how we grow to advance it, has yet to find a definition that’s universally recognized.
  |  By xMatters
When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.
  |  By Curtis St Pierre
In the world of enterprise major incident management, integrating partial or full automation across each stage of the incident response and management lifecycle makes a big difference to the speed incidents are addressed and the data you have to understand them afterward. Gartner coined the term “Incident Response Automation” in its 2020 report Automate Incident Response to Enhance Incident Management.
  |  By Hollie Whitehead
Users have been generating increasing amounts of data in the past few years, partly due to rapid digitalization since the pandemic. As a result, increasing numbers of analytics applications are capitalizing on these data assets. However, building scalable systems is no trivial task and incidents are inevitable. Complex systems generate data in the form of logs, traces, metrics, and more, which organizations often find themselves sprinting through. Such logs are a powerhouse of valuable information.
  |  By Jacob Bresciani
Automating processes and the tools that enable them is vital for empowering highly productive teams. The right automation tools and workflows help DevOps and SRE teams minimize repetitive tasks, improve monitoring capabilities, enable continuous integration/continuous deployment (CI/CD), and work with massive volumes of data.
  |  By xMatters
A software incident is an event or unplanned interruption that causes the software to deviate from its intended behavior, affecting the quality of service. With the ever-changing nature of the software industry, incidents are inevitable, particularly in teams that practice iterative software development cycles with constant releases to production. This necessitates a robust incident management strategy.
  |  By xMatters
Incidents that impact user experience are some of the most common challenges that IT, security, and operations teams must face. Users have high expectations for application uptime, and organizations are responsible for ensuring applications are available for them. From application performance to user interface design, many factors can affect a customer’s experience—and resulting confidence—in your product’s capabilities.
  |  By xMatters
An effective incident management strategy is crucial for any business, especially those offering consumer-facing digital services. This is because when incidents occur, they may be easily detected by your users, impact your reputation, and ultimately affect your bottom line. So, to minimize the reach and severity of incidents, your response needs to be swift and effective. One way to ensure your approach meets these requirements is to implement AIOps.
  |  By xMatters
The age of Ultima is upon us! While dragons, wizards, and dungeons may only appear on a fantasy map, it takes preparation and resilience to conquer the highest-level incidents in the real world. Let's explore what's new in your xMatters inventory: To help teams better understand the criticality of incidents, use service categorizations to sort your technical and application services into different tiers.
  |  By xMatters
Insights provide real-time, actionable suggestions to incident commanders and resolution teams to help them mitigate and resolve incidents faster, and also provide additional context during post-incident review. In this video, I’m going to show you how insights can provide helpful and informative suggestions to improve your resolution processes.
  |  By xMatters
On-call groups enable you to notify a set of users, devices, and other groups as a single recipient. An on-call group may be simple collections of members or complex shift schedules, escalation timelines, and rotations to allow you to notify the right people, at the right time.
  |  By xMatters
In xMatters, groups determine how and when people are notified using on-call schedules, escalation timelines, and rotations. But what if you don't use complex on-call schedules, or need to notify all members of the group simultaneously? Broadcast groups make it easier for customers who don't always need on-call schedules. Let’s take a look.
  |  By xMatters
Dynamic groups are teams of users based on selected criteria. A dynamic group's members change depending on who matches the selected criteria at the time of an alert. For example, you can create a dynamic group that includes all users who have specific training (such as first aid or fire safety) in a particular physical location within your organization. You could base this on a custom user property that indicates the level of training each user has. As each user gains a certification, the group is updated to reflect that change.
  |  By xMatters
Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.
  |  By xMatters
The Group Performance Report in xMatters displays a group's event response statistics, letting organizations compare how groups are handling the events assigned to them.
  |  By xMatters
The user performance report in xMatters gives you detailed statistics on how users have responded to notifications. The report can be used to gain insights into how well xMatters is being adopted in an organization.
  |  By xMatters
There’s nothing better than a smoothly run operation but life is full of unexpected surprises. When things don’t go to plan, and help is urgently needed, no time can be wasted. Getting a message to a resolver on time is just as important as having a resolver to call in the first place! And letting people know that help is on the way is especially important to keep the situation calm until they arrive.
  |  By xMatters
With xMatters, you can easily connect Slack or Microsoft Teams to your instance in just a few short steps. Allowing you to use them as a user messaging device just like email, SMS, voice, and push.
  |  By xMatters
In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
  |  By xMatters
Download the new AIOps Buyer's Guide to learn about the use cases and key capabilities of the right AIOps tool.
  |  By xMatters
Read the new xMatters guide, Getting the SRE Model Right, to learn how the right approach can help you minimize incidents and limit their severity, free up valuable engineering resources, and lay the groundwork for incident response at scale.
  |  By xMatters
We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.
  |  By xMatters
Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.
  |  By xMatters
Download the new ChatOps Buyer's Guide to learn about the use cases and key capabilities of the right ChatOps tool.
  |  By xMatters
Incident management software helps you recognize, respond to, and remediate incidents quickly, then analyze the incident to learn what went wrong and prevent future, similar incidents. You just need to decide which software is right for your team.

xMatters service reliability platform helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers.

Automate on the xMatters service reliability platform:

  • Workflow automation: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive incident management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Let xMatters transform your operations.