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Sep 28, 2022   |  By Rutuja Rajwade
One of the great things about the TV detective Columbo was that he never made a hasty decision based on first impressions or appearances at a crime scene. It didn't matter how obvious it seemed to be who committed the crime (or how good the frame-up) was: Columbo always dug deeper into motives, opportunities, and methods to uncover who the guilty party was.
Sep 28, 2022   |  By xMatters
It’s Cybersecurity Awareness Month. Be a Cybersecurity Awareness Champion. It’s National Cybersecurity Awareness Month, and as a Cybersecurity Awareness Month Champion Organization, xMatters is proud to be actively participating. Since the National Cybersecurity Alliance started this initiative in 2004, the number of devices connected to the internet and the amount of time we spend interacting online has increased exponentially.
Sep 21, 2022   |  By Erin Jones
Companies moving their applications and services to the cloud is nothing new, but doing business there requires a solid cloud migration strategy. The list of things to consider is longer than you might think. Fortunately, xMatters has done it successfully and has helped its own customers move to the cloud too. In this article, Product Marketing Manager Erin Jones gives a checklist you can use to get your cloud migration right.
Sep 14, 2022   |  By Hollie Whitehead
The perfect incident management checklist doesn’t need to be a fantasy. In fact, it shouldn’t be! The perfect incident management checklist should cover several topics, be broken down into bite-size sections, and help team members quickly identify tasks that fall under their responsibility. We asked our experts what should be included in the perfect incident management checklist. Here are their answers.
Aug 31, 2022   |  By xMatters
Incident response aims to identify, limit, and mitigate an incident. Whether such an occurrence is a security breach or a hardware failure, formulating and continuously strengthening an incident response strategy has become vital for all businesses in the digital age. Your incident response strategy consists of the processes your organization takes to handle incidents—such as network outages and service-impacting bugs—and the steps taken to mitigate incidents.
Aug 25, 2022   |  By xMatters
In IT environments, incidents happen all the time and it's impossible to prevent all of them. Regardless of the available software solutions or the level of technical training of both users and developers, no organization is immune to incidents. The increased dependence on IT infrastructure to provide core services means that any disruption in IT services can cause any organization significant financial and reputational harm. For example, IT service providers need to resolve customer support tickets following the service-level agreements (SLAs), and failing to do so makes them liable for breaching such agreements.
Aug 24, 2022   |  By xMatters
As business systems grow to encompass more locations, tools, and organizations, defining processes that keep pace with these changes can’t be left to a hodgepodge of disconnected programs—or worse, manual implementation of paper documentation. You need to automate. Automation within businesses first arose in the 1960s, alongside resource planning systems.
Aug 17, 2022   |  By xMatters
Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.
Aug 10, 2022   |  By xMatters
Cloud services have skyrocketed in popularity in the past few years, providing a vast array of resources as well as a cost-effective path for the migration from on-premises servers to the cloud. In fact, cloud services are handling all the computing needs of many businesses. It’s very likely you’re already using cloud services and will continue to use more as time goes on.
Aug 3, 2022   |  By xMatters
When an incident inevitably occurs, many organizations have a well-prepared incident management team that springs into action. Whether it’s a power outage or security breach, an incident can damage your company’s operations if not handled properly. A strong incident response team is critical to mitigating any negative impacts successfully. Furthermore, once your team resolves the problem, you should initiate a postmortem to detail the incident and record any lessons learned.
Jun 28, 2022   |  By xMatters
Organizations spend heavily on digital services and business applications, with the expectation they deliver reliable value streams. When an issue occurs, the fear of losing revenue, damaging customer relationships, and upsetting employees can put a tremendous amount of pressure on incident resolvers. With xMatters Service Intelligence, organizations can visualize incidents in real-time, gain greater insight into their root cause, and remediate issues faster with service-centric automation.
May 31, 2022   |  By xMatters
Now you can sleep easy knowing xMatters notification override will let you know when a critical alert happens, regardless of your device status. Discover more about how xMatters can help ensure applications are always working, automate workflows, and deliver remarkable products at scale with the xMatters service reliability platform.
May 13, 2022   |  By xMatters
The xMatters alert log is a time-stamped list of all system messages that went out during an event. This can be used for auditing purposes or to help improve your incident resolution processes.
May 13, 2022   |  By xMatters
'Send Alert' is a sample message form used to show how xMatters can help automate your communication processes. You can use this form to send targeted notifications to users, define how xMatters handle their responses, and determine how those responses affect your notification flow. Follow us on social!
May 13, 2022   |  By xMatters
The ‘Who’s on Call?’ report in xMatters gives you an at-a-glance view into the on-call status across the groups in your organization.
May 13, 2022   |  By xMatters
Your xMatters inbox is more than just a message center — it’s a centralized location for all your communications, past and present, and an alternate way to respond to notifications if a device is unavailable.
May 13, 2022   |  By xMatters
The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.
Mar 30, 2022   |  By xMatters
If you can't find a workflow template in xMatters—no problem! You can easily design your own workflow from scratch. With a custom workflow, you can completely customize your incident resolution process by building your own forms, properties, messages, and responses.
Mar 30, 2022   |  By xMatters
Creating flows with xMatters low-code workflow builder, Flow Designer is simple. To execute a flow you need two things: A trigger and at least one step. The trigger will initiate the flow, and the step will perform an action. However, flows can get as large and complex as your incident process requires and can be used to automate and add intelligence to your resolution processes.
Mar 28, 2022   |  By xMatters
xMatters low-code workflow builder, Flow Designer, lets you build and execute multi-step processes simply by dragging, dropping, and connecting steps. Steps perform an action in your resolution process. That action could be enriching data from an external tool, creating a ticket in a service desk, or sending an actionable notification. The possibilities are endless.
Nov 12, 2021   |  By xMatters
In a world where IT teams and DevOps groups are tasked with not only keeping the lights on but also driving business efficiencies and providing a stellar digital experience to the customer, automation is imperative. Even better is automation between multiple systems for ease of healing when an incident occurs.
Oct 9, 2021   |  By xMatters
Download the new AIOps Buyer's Guide to learn about the use cases and key capabilities of the right AIOps tool.
Oct 9, 2021   |  By xMatters
Read the new xMatters guide, Getting the SRE Model Right, to learn how the right approach can help you minimize incidents and limit their severity, free up valuable engineering resources, and lay the groundwork for incident response at scale.
Oct 1, 2021   |  By xMatters
We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.
Oct 1, 2021   |  By xMatters
Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.
Sep 1, 2021   |  By xMatters
Download the new ChatOps Buyer's Guide to learn about the use cases and key capabilities of the right ChatOps tool.
Sep 1, 2021   |  By xMatters
Incident management software helps you recognize, respond to, and remediate incidents quickly, then analyze the incident to learn what went wrong and prevent future, similar incidents. You just need to decide which software is right for your team.

xMatters service reliability platform helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. Our code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: the happiness of your customers.

Automate on the xMatters service reliability platform:

  • Workflow automation: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
  • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
  • Adaptive incident management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
  • Signal intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
  • Actionable analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Let xMatters transform your operations.