Operations | Monitoring | ITSM | DevOps | Cloud

AI promise and AI capabilities often diverge, with developers often reporting much faster code production, but not enough change in how incidents are handled. When the rate of change is faster than ever, but the rate of recovery from incidents isn’t moving, developers wind up stuck in firefighting mode. And, when these systems fail, it’s costly. According to PagerDuty’s State of AI-First Operations, over a third of surveyed companies report losing $500K per hour of downtime.

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Over the years, InvGate Asset Management has helped organizations build structured, reliable IT inventories, creating the visibility and control required for effective IT Asset Management. That maturity is critical, but visibility alone does not eliminate one of the biggest operational burdens IT teams still face: constant manual work. Atlas was designed to address this gap.

So your database is slow. Now what? Grafana Cloud Database Observability already gives you visibility into your SQL queries with RED metrics, individual execution samples, wait event breakdowns, table schemas, and visual explain plans. But visibility is just the starting point. You can see that a query's P99 latency spiked, but what should you do about it? You can see wait events like wait/synch/mutex/innodb firing, but what does that actually mean?

AI is moving fast. Enterprise adoption needs to move with purpose. Over the past year, one thing has become clear: Organizations are not looking for more AI hype. They are looking for a path to production — one that connects infrastructure, data, and intelligence in a way that delivers real business value. That is exactly what the Elastic AI Ecosystem is built to do. At Elastic, we believe AI is only as powerful as the data foundation behind it. Great models matter.

meshIQ v12.1 transforms middleware management with petabyte-scale data processing and agentic AI. The new intelligent launchpad, simplified onboarding, and context-aware safeguards move teams from reactive monitoring to proactive, AI-driven operations across the enterprise.