Extinguishing our performance fires and rebuilding for the future

I stepped into the role of Head of Engineering for Bitbucket Cloud in late 2020, having served as one of the team's senior engineering managers for several years. It is an honor and a privilege to lead this team, and I couldn't be prouder of the hard work we've done and continue to do each day to make Bitbucket a world-class product empowering teams to build, test, and deploy software to millions of people around the world. It has been an eventful journey, and the past few weeks are no exception.

Atlassian Open DevOps Overview Video

Software and DevOps teams have everything they need to develop, ship, and operate software in Atlassian Open DevOps, an development experience built on Jira Software.Open DevOps starts with Jira Software, Confluence, Bitbucket, and Opsgenie. Teams can easily add the tools they want, such as GitHub or GitLab, with a single click. In this video get an overview of Open DevOps and how it can supercharge your development.

ITSM Email Requests in Jira Service Management

If your customers prefer to raise requests from their email, Jira Service Management can automatically receive those requests within your service project starting with just a few clicks. Emailed requests are added to your Jira Service Management queues, so teams focus on customers without worrying about missing requests or monitoring multiple inboxes.

What in the world is FinOps, and why do we need it?

In 2020, cloud migration sped up by a factor of 24, according to McKinsey. Would you be surprised to learn there were a lot of factors driving that shift? Due to COVID-19, companies needed to go remote fast and securely. They wanted to lift the maintenance burden off overworked IT teams. And, in the face of the year’s worldwide economic uncertainty, motivation to take advantage of cloud’s cost savings was running high.

ITSM Request Portal in Jira Service Management

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.