The retail and consumer packaged goods (CPG) industry has undergone significant transformations due to advancements in technology. Technological innovations have reshaped various aspects of the industry, including customer engagement, inventory optimization, and supply chain management. These innovations have helped drive digital transformation, improve operational efficiency, enhance the customer experience, and promote sustainability.

Artificial intelligence (AI) is one of the hottest topics in the world today, there are so much potential for this technology to help all sorts of Enterprise challenges. HEAL has been a leader in leveraging AI to help IT operations management for years. Our customers include some of the largest banks to the largest telcos in the world, working with them has enabled us to strengthen the AI in our core product to address many of the challenges faced by corporations large and small.

As general manager of the Oakland Athletics, Billy Beane applied statistical analysis (also known as sabermetrics) to the evaluation of baseball players, which enabled the team to excel in the 2020 season. Beane was the subject of Michael Lewis’s book “Moneyball,” which was made into a movie starring Brad Pitt as Beane.

It’s no surprise that AI is rapidly becoming the most powerful tool for developers. The ease of use and accuracy of such tools can even generate code snippets for a website written entirely on a napkin! While the potential of AI is exciting, it is crucial to address the potential vulnerabilities that bad actors can exploit within AI systems.

In the blog “How Generative AI Can Benefit Knowledge Management”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. In enabling generative AI to become part of the knowledge management framework introduces concerns about accuracy, data bias, privacy and security. Now, it’s time to look at how we can make it work well together...