Interest in generative AI and large language models (LLMs) has exploded in popularity thanks to a slew of announcements and product releases, such as Stable Diffusion, Midjourney, OpenAI’s DALL-E, and ChatGPT. The arrival of ChatGPT in particular was a bellwether moment, especially for developers. For the first time, an LLM was readily available and good enough that even non-technical people could use it to generate prose, re-write emails, and generate code in seconds.
More than three decades have passed since Stephen R. Covey made the world highly effective. His 1989 bestseller, The 7 Habits of Highly Effective People, inspired just about everyone. How could anyone pass up the chance to become highly effective by adopting just seven new habits!?
Software vendor management is difficult. You've probably experienced it. The service desk is flooded with tickets about a specific application. Employees are frustrated. Your EUC team investigates but can’t find the root cause. So, you reach out to the vendor. Then the inevitable happens: the vendor responds with “Everything is green from our perspective”. Yet, the issues persist. Tickets continue to come in. Frustrations continue to mount.