Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Celebrating Nexthink's Leadership in Gartner's First Magic Quadrant on DEX

In any significant journey, there are milestones that prompt reflection—moments that make you pause and consider how far you've come and where you began. This week, the release of Gartner’s first-ever Magic Quadrant for Digital Employee Experience Tools, naming Nexthink as a Leader, is one such moment for all of us here.

Server-side JavaScript logging

In web application development, server-side logging is an important concept to get right. Great server logging helps developers quickly fix bugs and tends to enhance an application's overall reliability. This contributes to application observability, something that software teams are often working to improve. JavaScript logging is a crucial component of modern web application development and enables developers to create more reliable and secure applications.

The Importance of Social Media Monitoring: Strategies, Benefits, and Best Practices

Customers often refer to your brand using variations of your name, specific products, and hashtags, rather than just your official handle. Tracking these mentions across numerous conversations on multiple social channels can be incredibly time-consuming. However, effectively leveraging social media requires managing these mentions. If you find yourself spending more time on complex manual searches for brand mentions than engaging with customers, you need a social media monitoring strategy.

How to apply Playwright test steps with TypeScript decorators

You can write Playwright end-to-end testing code using JavaScript or TypeScript. Which one should you choose? When I started writing my first automated browser tests, I went with JavaScript because I couldn't be bothered with the type wrangling. I just wanted to get something off the ground quickly. YOLO, right? Today, though, there are two reasons why I last wrote a JavaScript-first Playwright test a very long time ago.

Networking Field Day 35: Selector AI and the Workings of an LLM

An LLM differs from a function in that it takes output and imputes, or infers, a function and its arguments. We first consider how this process works within Selector for an English phrase converted to a query. We then step through the design of Selector's LLM, which relies on a base LLM trained with English phrases and SQL translation, then fine-tuned, on-premises, with customer-specific entities. In this way, each of Selector's deployments relies on an LLM tailored to the customer at hand.

Networking Field Day 35: Solving the Query Problem with Selector AI

Selector translates English phrases to SQL queries through the use of an LLM. Each SQL query includes the table, or data set to be searched, along with filters, or conditions which prune the search results. We walk through a number of SQL queries and sample search results, before considering the LLM-based translation of a sample English phrase processed by Selector.

Networking Field Day 35: Selector AI Introduction with Debashis Mohanty

Selector's customer base includes 50 deployments across service providers as well as large enterprises in retail, media distribution, colocation services, and multi-cloud networking services. These customers aim to correlate events across their network, applications, and infrastructure; eliminate the need for human intervention in RCS and remediation; and democratize access to insights using conversational natural language interfaces. Selector delivers on these outcomes, while accelerating incident remediation through smart, actionable alerting and a GenAI-based conversational interface.

How to Create an Incident Communication Plan in 2024

No matter how robust your IT systems are, every business faces incidents at some point. Incidents can include degraded performance, poor response time, service disruptions, outages, and security incidents such as data breaches. This is why it’s key for businesses to have an incident communication plan that ensures all the affected parties are aware of the status of services. This includes DevOps teams, affected accounts, investors, customers, media outlets, etc.

Learnings from ServiceNow's Proactive Response to a Network Breakdown

ServiceNow is undoubtedly one of the leading players in the fields of IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). When they experience an outage or service interruption, it impacts thousands. The indirect and induced impacts have a multiplier effect on the larger IT ecosystem. Think about it. If a workflow is disrupted because of an outage, then there are large and wide ripple effects. For example: The list goes on.