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Sep 11, 2019   |  By Richard Bashara
What makes synthetic monitoring a crucial tool to measure the customer experience? When I buy something online, it takes about one to three minutes. That time depends on the complexity of forms I encounter, whether I have an account with the retailer, and how easy the site is to navigate. Of course, there are lots of other variables I don’t notice that also affect my buying experience.
Aug 8, 2019   |  By Richard Bashara
Digital experience relies heavily on the performance of your website, its servers, and your applications. The user experience is most impacted by load time or responsiveness. The fastest applications usually win the day, but there’s more to website performance monitoring than simply measuring speed. Website performance monitoring looks holistically at your site or application.
Aug 1, 2019   |  By Richard Bashara
Slack went down and Twitter activity went up, but what did your team do with its downtime? Did you sit and ping your workspace over and over, waiting for the inevitable return? Did you give up and have a coffee? Did you use it to stay productive and get things done? Ok, I’m not your boss and sorry I asked that last question. Maybe if you were not productive it’s because an outage makes it hard to focus.
Aug 1, 2019   |  By Richard Bashara
How fast is your website, and how does application performance affect the user experience even when small changes are applied? If careful attention is not paid to content delivery and hosting, speed and performance at scale become a full-time task. API latency, performance issues during traffic surges, and third-party services all play a role in general performance.
Jul 23, 2019   |  By Richard Bashara
In April of 2018, security researcher Kevin Beaumont discovered an interesting case of web defacement on the NHS Insights website. He’d expected to find data related to patient surveys about their experiences with the National Health Service. Instead, he found a very different kind of message. A review of the page’s cache suggested that this eerie music and imposing image had been in place for at least the previous five days.