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May 23, 2019   |  By Richard Bashara
The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).
May 21, 2019   |  By Sharon McElwee
Now that Pingdom has permanently closed its doors to free users, many customers are searching for alternatives to stand in the gap for their web monitoring needs. Web monitoring keeps you from losing potential business because of site or service downtime. David Sanchez of Mammoth Web Solutions says: “You have to continuously monitor your domain, because every new integration can affect domain performance. We recommend testing site loading speed before and after every update and added integration.”
Apr 23, 2019   |  By Sharon McElwee
How often does your website crash? According to recent research by Hosting Facts, the average website is down three hours per month due to web hosting service issues. But hosting issues aren’t the only reason websites crash.
Apr 12, 2019   |  By Sharon McElwee
We had a blast at this year’s SREcon in Brooklyn, NY. The three-day event included meeting with integration partners and deepening our understanding of website reliability from a DevOps perspective.
Apr 10, 2019   |  By Richard Bashara
Uptime.com and the Nagios monitoring tool serve similar functionality from a surface view. Both alert users to downtime, both offer extensive notification options, and both maintain an API for a variety of flexible use cases. However, these surface distinctions are the extent of the similarities between the two. Nagios Core and Uptime.com serve very different user types, and offer different benefits. You can think of Nagios as your internal safeguard, and there are some challenges to scaling.