Operations | Monitoring | ITSM | DevOps | Cloud

Eagle-eyed RapidSpike users will have noticed a big update to the app went live recently, with a major improvement to our Page Overview dashboard . Going back to September 2020, when we launched “RapidSpike Version 2” , we had great plans for the Page Overview – but they never quite materialised. Team efforts were focussed elsewhere and we did little to improve the old Page Overview or the data we displayed.

AIOps as a function is steadily gaining popularity, even climbing the Gartner Hype Cycle. Today’s observability tools go beyond merely monitoring to perform proactive remediation of events and incidents. However, what many of them lack is context. For instance, consider a regular AIOps solution that identifies an anomaly in system behavior. It will raise an alarm and a remediation workflow will do its job.

I recently saw a user asking on EUC Slack “is there a Domain controller response time in ?”. Unfortunately for him, his choice of monitoring product doesn’t include such metrics. However, it did make me wonder if Citrix admins are aware of the importance of getting metrics about Domain Controllers, simply because many EUC monitoring tools fail to monitor them.

Rich Anakor, chief solutions architect at Vanguard, is on a small team with a big goal: Give Vanguard customers a better experience by enabling internal engineering teams to better understand their massively complex production environment—and to do that quickly across the entire organization, in the notoriously slow-moving financial services industry. They also had a big problem: The production environment itself.

An effective monitoring system is paramount to smooth business operations. As the need for a fast, responsive software experience gains momentum, monitoring becomes an indispensable driving force. Monitoring systems enable IT teams to proactively observe the health and responsiveness of critical environments and applications. Without monitoring, organizations must depend on customers or internal departments to receive notice of system issues.

A common scenario for log analytics is that many log events are high value for real time analytics, but there are also events that are low value for analytics, but account for a very large percentage of overall log volume. Often these same low value logs are used only for ad-hoc investigations from time to time or need to be retained for audit purposes.

Commonly, your website or app functions perfectly until you release it. During testing, you might seem to have control over everything. But, sooner or later, you will face some challenges. In fact, it is totally normal when something goes wrong. The most important thing is how you settle these problems. In most cases, issues with availability alerts and users’ complaints can be addressed by the means of IIS logs. IIS logging will provide you with the necessary data to deal with a breakdown.

Multi-factor authentication (MFA) is an increasingly popular method for securing user accounts that requires users to provide two or more pieces of identifying information when logging into an application. This information can consist of unique verification links or codes sent to the user’s phone or email address, as well as time-based one-time passwords (TOTPs) generated by authenticator applications or hardware.

At the start of the pandemic, IT organizations had to undergo radical changes to support remote work. Given the urgency to shift to remote operations, IT admins opted for band-aid solutions to retain business continuity and stay connected to the core of their networks from remote locations. But now, many organizations are moving toward hybrid workforce options with employees choosing to work from both their home and office locations.