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By Germain UX Team
Is your Shopify checkout optimized for seamless conversions, or are customers dropping off before completing their purchase? By applying targeted optimization strategies, you can guide users through a frictionless checkout experience, reducing abandonment and boosting sales.
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By Germain UX Team
Are your employees fully on board with Salesforce, or are they just going through the motions? Salesforce is a powerful ecosystem that transforms customer interactions. As the leading CRM platform, it offers services for sales management, customer service, marketing automation, and analytics. The goal? To streamline operations, enhance customer relationships, and boost sales.
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By Germain UX Team
As of 2024, there are over 4.8 million live websites powered by Shopify. With a substantial 16.36% of the global e-commerce market share since 2023, Shopify has firmly established itself as a powerhouse in the realm of e-commerce. In the U.S. market, its dominance is even more pronounced, commanding about 28% of the e-commerce software market last June 2023. This impressive growth trajectory highlights Shopify’s effectiveness in providing businesses with the tools they need to succeed online.
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By Mangesh Sharma
We are absolutely delighted to announce that the Salesforce Partner Team has given their enthusiastic approval for Germain UX to be publicly listed on the illustrious Salesforce AppExchange platform. Following an extensive and rigorous review process that spanned an impressive 14 months, we are honored to become part of the exclusive league of top-tier applications featured on the AppExchange. This marks a momentous achievement for Germain UX, and we are eager to share this significant milestone with you.
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By Mangesh Sharma
Up until recently, machines mainly focused on analyzing large, existing amounts of data and finding patterns for a multitude of use cases. This is called “traditional AI.” But lately, machines have also started creating new content. And this is now known as “generative AI.” And given the rise of ChatGPT and its peers, generative artificial intelligence (AI) has quickly emerged as one of the most transformative technologies in recent years.
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By Mangesh Sharma
Artificial Intelligence (AI) is surely revolutionizing numerous industries. The AI market is projected to grow from $150 billion in 2023 to $1,345 billion in 2030, at a whopping 36.8% Compound Annual Growth Rate (CAGR). And at least 35% of companies are already using AI in their business, and an additional 42% are exploring it. However, the exhaustive list of AI business applications is still in the early stages.
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By Mangesh Sharma
Currently, there are about 1.13 billion websites around the world. Actually, 3 new websites are created every second. Even more so, it has become particularly powerful to pair a website with an ecommerce platform, thereby broadening customer reach and 24/7 accessibility. And this global e-commerce market is expected to total a whopping$6.3 trillion in 2023. 79% of shoppers already shop online at least once a month.
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By Germain UX Team
In this definitive guide, we present to you the “25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security.” The health of your CRM environment is pivotal to your organizational success. From analyzing user activity to optimizing API usage, from monitoring data quality to fortifying compliance measures, we’re here to equip you with the tools and knowledge to thrive.
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By Germain UX Team
A customer journey is a complete experience a customer has with a business. It includes all customer interactions across channels and touchpoints, throughout every stage of the customer lifecycle – from awareness to retention and loyalty. Image Source: SuperOffice But what is the difference between the customer journey and the customer experience? The customer journey is what customers do at each step of the customer lifecycle.
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By Germain UX Team
Today there are about 2 billion live websites, but only 20% of them are active. Source: Hosting Tribunal And on average, internet users in the US visit 130+ web pages daily. Visiting websites has become a critical part of a person’s average day. In today’s accelerating digital world, your website is the face of your brand, your key sales generator, and, arguably, your leading marketing tool. Simply put, your website needs to be exceptional.
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By Germain UX
Real User Monitoring, Behavior Insight, User Replay, Dropoff, Missing Data, User Error, Proactive and Predictive Detection and Alert, Issue Resolution via automation, .... 24x7, real-time.
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By Germain UX
Using germainAPM and Selenium, it is now - super easy- to record a Synthetic User Scenario/Click(s), run it 24x7 at a set frequency, be alerted whenever it fails ( indicating an issue on your webapp e.g. broken link, checkout issue, page not coming up, etc), automate execution of script (to self-resolve issues, etc). All this for proactive issue detection and resolution. In addition to this feature, germainAPM offers many other features (real user session recording and replay, automatic functional and technology issue detection, end-2-end analysis, resolution of issues, etc).
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By Germain UX
germainAPM platform allows teams to quickly and cost-effectively lower churn rates and improved user experience. germainAPM monitors and improves User Experience, Process and Technology Performance, in real-time, 24x7. germainAPM is often used to fill-in the gaps of other major APM/BPM/DEM/automation platform since it is so flexible and customizable. Some of the greatest features that germainAPM offers: User Replay feature, Automatic Root-Cause Analysis of issues, Distributed Transaction Tracing, Business Process monitoring/insight, Alerting, Proactively Issue Detection, Automatic Issue Resolution, Tuning Recommendations.
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By Germain UX
Real User Monitoring, Behavior Insight, User Replay, Dropoff, Missing Data, User Error, Proactive and Predictive Detection and Alert, Issue Resolution via automation, .... 24x7, real-time.
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By Germain UX
For any data available in germainAPM datastore, whether it is UX, Process and/or Technology related!
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By Germain UX
12 month in the making to release this new User Interface to provide better UX with regards to 1)finding insights within your data 2)configuring any monitoring, analytics and/or automation against any hardware or software.
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By Germain UX
germainAPM's filtering mechanism allows you to perform big data search across your data sources
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24x7 monitoring, analytics and automation software platform that helps improve CX, PX, UX, Business Processes and Technology performance.
Custom Monitoring, Analytics and Automation to boost UX:
- UX Insights: One-stop shop for User Experience analytics (behavior analysis, session video recording and replay, etc) and GDPR compliant.
- Business Insights: Business Metrics and Processes performance monitoring and analysis, to best identify frictions, in real-time and 24×7.
- Technology insights: Technology performance monitoring and root-cause analysis from browser, javascript, application code, database sql, etc).
- Automations: Email Alert, SMS, Data update, Transaction execution…to accelerate issue resolution.
Custom Digital Experience Monitoring & Automation platform to best improve UX.