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The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Notes from the Field: Understanding "Lost connection" LAS activations in Citrix Virtual Apps and Desktops

With the transition from file-based licensing to the License Activation Service now complete, many Citrix administrators are spending more time in the Citrix Cloud licensing portal. As organizations continue to operate and troubleshoot LAS-based Citrix Virtual Apps and Desktops environments, it becomes increasingly important to understand what the licensing dashboard is actually showing.

The hard part of AI root cause analysis is no longer the model

Every few weeks someone tells me root cause analysis is a solved problem now: pipe your telemetry into an LLM, let it tell you what broke. I wish it were that easy. After years on this, I think "can AI do RCA?" is the wrong question, because doing RCA with an LLM is really two separate jobs, and the answer is different for each. They break in completely different ways, so it's worth pulling them apart.

New Feature: Automatic Snapshots When Latency Spikes

We’ve released an exciting new Lightrun capability: set a duration threshold on your Tic & Toc or Method Duration metrics, and Lightrun will automatically capture a snapshot whenever execution exceeds it. It takes moments to configure, and gives engineers the runtime context they need to understand why unexpected slow executions are occurring.

The Journey to Achieving Hyperscale Availability with AI-Driven Prediction

At hyperscale, a regional cloud outage is not merely a technical disruption—for Samsung Account, which serves 2.1 billion users across three global regions, it is an immediate global service crisis. Fragmented, region-siloed monitoring creates blind spots that make early detection nearly impossible, leaving SRE teams perpetually reactive rather than predictive. The path to proactive reliability requires both a philosophical shift and a foundational change in how observability data is collected, unified, and reasoned over.