Operations | Monitoring | ITSM | DevOps | Cloud

IncidentHub tracked 48000 SaaS and Cloud outages in 2025. The average organization depends on 100+ SaaS apps, making third-party vendor monitoring a crucial aspect of risk management and business continuity for almost all modern organizations. Better SaaS outage alerting is about monitoring the right parts of your third-party services, and routing alerts to the right people at the right time.

IncidentHub's latest product updates focus on improving the public status page, adding integrations with ticketing systems, private status page ingestion, and making the notifications more useful to the end user. Some of these improvements are driven by user feedback. Feedback is what makes the product better, and I am personally grateful to all our customers who have shared their feedback with us.

Amazon Web Services remains one of the most popular cloud providers, with 200+ services in 39 regions across the world. Like all providers, they have their share of outages. In 2025, IncidentHub detected 38 AWS outages, of which the one on October 20th had the most widespread impact affecting hundreds of SaaS providers simultaneously. Payments were disrupted, students lost access to classrooms, developer tooling degraded, and some IT teams experienced alerting gaps.

This is an updated and expanded version of the older guide. According to the 2025 State of SaaS report, organizations use an average of 106 SaaS apps. Staying on top of your SaaS vendors' status is as important as monitoring your own services. The Cloudflare, AWS, Azure, and Google Cloud outages in 2025 were strong reminders of this fact.

Cloud outages in 2025 ranged from minor ones affecting some sections of users, to major ones affecting hundreds or thousands of users. Services like Cloudflare and AWS on which many other services depend experienced outages that affected many due to the cascading effect. Let's look at some of the major cloud outages in 2025.

Cloud outages like the recent ones at Cloudflare, Microsoft Azure, and AWS can have a significant impact on your business with downtime, lost revenue, and unhappy customers. They can also disrupt your team's ability to work effectively. To stay on top of such outages, your team needs to know about them in an easy and timely way. In this article, we will see how to integrate IncidentHub cloud outage alerts with Microsoft Teams.

Over the last few months IncidentHub has added several new features to make it easier to fine tune your alerts. IncidentHub now also integrates with Microsoft Teams and supports custom domains for your public status pages. Let's take a comprehensive look at what's new.

This is an updated version of the 2024 article. Maintaining transparent communication about service availability is crucial for businesses of all sizes. Status pages are an important part of your communication strategy during times of outages and maintenance events. You can choose to go with a fully managed status page provider or host an open-source one yourself.

The role of third-party SaaS and cloud services in the modern software development stack needs no explanation. Primarily due to the ease of setting up and hooking them together, they make the software development lifecycle (SDLC) much easier than it was 10 years ago. No more managing the overhead of installing, configuring, maintaining, backing up, and scaling of source code repos, virtual machines, and CI/CD systems. Some services don't have any in-house options, e.g. payment gateways.

Incident management tools play a key role in helping organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2025 with their features to help you arrive at the right one. We have focused on tools that have incident management capabilities.