Operations | Monitoring | ITSM | DevOps | Cloud

Shadow IT: Why Tech Support Comes Up Short

The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.

Feature Spotlight: System Maps

Lumigo’s System Map is a real-time visualization of your entire application. A bird’s eye view of the whole stack with filters that allow you to drill down into a subset of your infrastructure. Our systems have grown exponentially both in scale and complexity. AWS takes care of scaling automatically, ensuring your application will scale gracefully regardless of the programming language, load, or location.

Three Ways to Improve Service Reliability

The move to a more hybrid and distributed application architecture has pushed cloud providers to offer higher availability. Availability has become the key differentiator among competitors. The focus on offering higher and higher availability comes at the cost of other vital performance factors such as service reliability. This blog discusses some of the important takeaways from our recent on-demand webcast on improving service reliability.

How to Monitor Citrix Remote PC

Ever since the beginning of the COVID-19 pandemic and the resulting lockdowns, working from home has instantly become the primary way of work for most people. Even companies that already had functionality in place to work from home were instantly hit by scalability issues. Many of the existing solutions typically weren’t meant to be used for a 100% concurrent remote workforce.

How to Trigger Alerts From Application Events

EventSources, the sister LogicModule to DataSources, are a useful framework for triggering event-based, contextual alerts from your applications and infrastructure. While DataSources poll your applications and infrastructure for time-series datapoints, EventSources poll (or listen) for interesting events from your log files, SNMP traps, syslogs, Windows Event Logs, and much more.

GrafanaCONline Day 2 recap: The future of worldPing and an industrial IoT use case of Grafana

GrafanaCONline is live! We hope you’re able to catch the great online sessions we have planned over the next couple of weeks. After Grafana creator Torkel Ödegaard, Grafana Labs CEO Raj Dutt, and VP of Product (and Cortex co-creator) Tom Wilkie kicked off the conference with a keynote discussing the future of Grafana and the upcoming Grafana 7.0 release, GrafanaCONline continued with a focus on Grafana’s global reach.

3 ITSM Strategies to Help your Remote Workforce Thrive

Remote workforces are becoming the new normal. What could be achieved earlier with a simple visit to your colleague’s desk will now require you to communicate flawlessly across miles. ITSM tools that were earlier used only when systems had issues are now being used to make delivery of different business services easier. Quite naturally, not all organizations are prepared for this ‘new normal’.

NiCE Linux Power Management Pack 1.10 for Microsoft SCOM

IBM Power servers run business critical workloads, so response time and availability is key. With the new NiCE Linux Power Management Pack, you have a comprehensive monitoring solution for your key Linux server on IBM Power Systems. Leverage your existing investment, reduce costs, save time and build efficiencies that will last beyond your expectations.

Find What You Need! All About Our New Search Tool.

Product Releases Update Our new Search tool allows you to quickly build detailed queries without having to leave the page. Our new search tool expands on our column filtering feature. You can now create even more detailed queries by filtering on 20 unique criteria. New for this release is the ability to search Call Stack Function Names, Call Stack File Names, and Call Stack Line Numbers.