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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

OnPage Incident Management - Perfect for ITOps, Clinical and Crisis Communication

Nov 30, 2020 By OnPage In OnPage
Consolidate IT alerts on to one platform. Access time stamped alerts with relevant information. Manage incident responders and stakeholders through secure messaging, live ticket updates and postmortem reporting. Rock-solid reliability. Clinical Communications Platform Connect healthcare personnel through HIPAA compliant messaging and alerts. Manage on-call shifts and automate alerts. Real-Time Call Routing connects patients to caregivers.
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Amazon CloudWatch Integration

Nov 30, 2020 By OnPage In OnPage
An OnPage high-priority, mobile alert is triggered when CloudWatch detects an anomaly. OnPage notifies the right person using alerting policies, routing rules and on-call schedules. The integration minimizes the time it takes to identify and respond to incidents occurring in AWS resources or applications. About OnPage Organizations large and small, are adopting OnPage's intelligent alerting solution, ensuring that encrypted, secure critical incident notifications are NEVER missed and are always delivered to the right person at the right time.
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pagerduty

PagerDuty at AWS re:Invent-New Tools to Power AWS and Your Cloud Migration

Nov 30, 2020 By Andrew Marshall In PagerDuty

Leave it to Amazon Web Services to find a way to make their massive celebration of all things cloud entirely virtual, free, and even bigger. Even though we won’t be able to join you all in Las Vegas for Amazon’s celebration of all things cloud, PagerDuty is very excited to be a Gold sponsor of re:Invent again this year. Be sure to stop by our sponsor page for a product demo, the latest on our newest AWS integrations, grab your swag bag, or participate in one of our fun booth activities.

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squadcast

How to SRE without an SRE on your team

Nov 27, 2020 By Biju Chacko In Squadcast
Are terms like “Error budgets” and SLOs roadblocks on your way to adopting SRE practices for your organisation? Our latest blog talks of "How to SRE without an SRE on your team", where we look at some of the most elementary SRE concepts that you can start implementing right away! We help you pick SLOs, identify toil and touch base on Automation for SREs along with few best practices to get you started on your SRE journey.
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Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

Nov 27, 2020 By ManageEngine In ManageEngine
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
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Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

Nov 27, 2020 By ManageEngine In ManageEngine
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
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Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal

Nov 27, 2020 By ManageEngine In ManageEngine
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.  
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firehydrant

KubeCon North America 2020 Wrapup

Nov 24, 2020 By Rich Burroughs In FireHydrant

KubeCon + CloudNativeCon North America 2020 Virtual (say that five times fast) was held online, November 18th to 20th. It was the second virtual KubeCon, due to the Coronavirus pandemic. I had a lot of fun attending and saw a lot of great talks. If you weren’t able to participate in real-time, the CNCF will post the talks soon to its YouTube channel.

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logicmonitor

What's the Difference Between MTTR, MTTD, MTTF, and MTBF?

Nov 24, 2020 By Michael Rodrigues In LogicMonitor

We’ve all been there. You’re on an important Zoom call with your team, and someone uses an abbreviation you’re not familiar with. You’ve heard it, but you’re not quite sure exactly what it means. You want to do a quick Google, but you’re sharing your screen! Ugh. Let’s pull apart some of these abbreviations for incident management KPIs (Key Performance Indicators). Now, you won’t find yourself SOL at your next Zoom call with the Support team.

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fabrix

Accelerate Incident Response and Incident Management with AIOps. 5 Key Benefits in Cisco Environments

Nov 24, 2020 By Tejo Prayaga In Fabrix
Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data and collaboration & automation tools at one place.
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