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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The importance of psychological safety in incident management

When an incident strikes, it often brings a whirlwind of stress for everyone involved—from the teams directly handling the issue to the stakeholders making crucial decisions. Imagine support teams on high alert, customers anxiously awaiting resolutions, and executives probing for answers to steer the company through turbulent times. This mounting pressure can make a challenging situation nearly unmanageable, especially when faced with problems that are new or unexpected.

Create Incidents Automatically (Integrates Pagerduty, Opsgenie, Jira)

Create Incidents using Slack Emoji / Automatically Automatically create Incidents for every message on Slack Channel? Want to give your operations team options to create Incidents using Emojis? With Pagerly, choose your logic and set up rules to create incidents easily on Slack.

Post-Incident Reviews: Turning Failures into Learning Opportunities

Incidents are inevitable. From software failures to service disruptions, unexpected events can disrupt the smooth functioning of systems and processes, causing frustration for users and impacting business operations. However, what separates successful organizations from the rest is not the absence of incidents, but rather their approach to handling and learning from them.

First PagerDuty Plugin for Backstage Community Meetup

Watch the first virtual meetup for the PagerDuty plugin for Backstage. This informal gathering is for plugin users and contributors. Learn why PagerDuty continues to invest in this open-source project, which aims to solve significant challenges for software development and engineering teams. Developer Advocate and project maintainer Tiago Barbosa presents success metrics, reviews the work accomplished so far, and discusses the future feature roadmap openly.

PagerDuty Community Live Demo Webinar: Mastering Change Events for Proactive Incident Management

Developer Advocate Mandi Walls and Solutions Consultant Taz Ishraque explore the power of Change Events in the PagerDuty Operations Cloud. Watch and learn: How PagerDuty's Change Events API and integrations streamline the transmission of critical updates How Change Correlations enhance incident triage How to accelerate incident resolutions, reduce context switching and help teams focus on innovative work instead of firefighting.

Clinical troubleshooting with Dan Slimmon

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible.

Navigating the Complexity of IT Operations: A Guide for Startups

Startups are the pioneers forging new paths and disrupting industries. At the heart of every startup's success lies its ability to navigate the complexities of IT operations effectively. In this blog, we delve into the intricacies of IT operations for startups, offering insights, strategies, and best practices to steer through the maze of technology with finesse.

It's better to declare incidents early #incidentmanagement #sitereliabilityengineering

In this clip, Viktor Stanchev explains why it's better to declare incidents early rather than too late. Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.

Automatically update your status page when an alert is received

There are several ways to update ilert status pages. In this video, you'll learn how to do it using alert actions. We'll create a new alert action so that your status page automatically updates with a new status whenever an alert is received. Haven't tried ilert status pages yet? Get a public status page integrated with ilert alerting system for free.