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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

THWACK Livecast: Automating Your Way Beyond Simple Incident Management

Presented by: Kevin M. Sparenberg (KMSigma) and David Russell (david.russell.CSM) It’s time to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help lighten the load and allow your teams to focus on those big picture projects which actually improve the business. Let's stop getting bogged down in the minutia and manual interaction of incident management and instead look at ways to lighten your load.

Everbridge Signal - Open Source Threat Intelligence to Keep People Safe and Operations Running

There are billions of people online right now. Among that noise is information that could be vital to your organization’s safety and security. Everbridge Signal will help you find relevant information using Artificial Intelligence and Machine Learning. Detect incidents in real-time by gathering data from public sources including the dark web, deep web and social media. Whether your issues are cyber or physical, Signal can help.

RESOLVE '22: Warp speed to digital innovation

The pandemic accelerated digital transformation in the business world by forcing companies to double down on areas in which they’d already begun investing. The mass move to video conferencing solutions in industries such as healthcare and education are two examples. In other industries, companies were only able to survive by jumping into completely new areas: brick-and-mortar retailers diving feet-first into e-commerce after lockdowns and health concerns kept shoppers indoors, for example.

Using incidents to level up your teams

I joined GoCardless as a junior engineer. It was one of my first coding jobs, and in my time there I progressed to senior much faster than I had expected. When I reflect on how this happened, one pattern stands out to me; the big step changes in my understanding, and my ability to solve larger and more complex engineering problems, came as a result of incidents.

What's New: Updates to PagerDuty Process Automation Software & PagerDuty Runbook Automation, Integrations, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include PagerDuty® Process Automation, our Partner Integrations and App Ecosystem, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

7 Best Practices for Emergency Managers

By recognizing that hazards, including severe weather events, are unpredictable and cannot be completely prevented, emergency managers can instead focus their efforts on promoting a resilient organization. A community is resilient when it can recover from a disaster or other stressor and get back on its feet as quickly as possible. There are many best practices for emergency managers to prepare for severe weather events such as hurricanes, floods, tornadoes, wildfires, and other risks.