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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

NOC Success Like Never Before: Automation Strategies for All-new Incident Management

Network Operations might never be the same. But then again, why would anyone want it to be? The power of automation and orchestration can bring incredible value to the Network Operations Center (NOC), including the business-critical call to get proactive and ahead of the incidence response and management game. It’s more than a towering volume of events – it’s the complexities involved, too.

Global AWS Orchestration with Runbook Automation

It is common for companies to have multiple AWS Accounts, and as it turns out, there are cases where certain operational tasks need to be performed on EC2’s that reside in each account. Examples of this include standardizing practices for auditing, patching, and incident-response – such as retrieving diagnostics or remediation. This demo showcases how Runbook Automation orchestrates commands and scripts on EC2’s spanning numerous AWS accounts through an integration with Systems Manager (SSM).

Status Page Demo: Build your OneUptime Status Page in under 10 minutes.

Welcome to our step-by-step demo on building your own OneUptime Status Page in under 10 minutes. This video is designed to guide you through the process of setting up a fully functional status page In this tutorial, we’ll walk you through the entire process, from signing up for a OneUptime account to customizing your status page to suit your brand’s identity. We’ll show you how to add services, incidents, and maintenance events, and how to manage notifications to keep your users informed about the status of your services.

4 Ways to Reduce Your Mean Time to Resolution

Dealing with a high MTTR in your network? Auvik Network Management is a comprehensive network monitoring and troubleshooting solution. With over 50 pre-configured alerts, it keeps you informed about critical network events. Users have the flexibility to customize these alerts and control notification frequency so that they have all the essential context to be able to fix issues.

Everything you need to know about IT Operations Analytics

Data is both a challenge and an asset for IT professionals, who rely on IT Operations Analytics (ITOA) to guide them towards operational excellence, system reliability, and swift incident resolution. So whether you’re seeking clarity on understanding what ITOA is and its connection to related technologies, are contemplating how to use it within your organization, or are curious about its enhanced efficiency and cost savings benefits, we’ve got you covered.

Behold a brand New Incident Dashboard!

The incidents page, the most visited page on Zenduty, has an all-new look and feel! It's been completely redesigned from the ground up to be faster, easier to use, and more visually appealing. The Incidents list now dedicates more space for important information, such as the title, date, priority, and more. The UI is also more polished, shaving off whitespace where unnecessary. The avatars have been redesigned with more pastel shades, resulting in an overall design far more soothing to the eye.