Squadcast

Palo Alto, CA, USA
2017
Sep 26, 2022   |  By Vishal Padghan
With the adoption of cloud and microservices, modern IT infrastructures operate with a mesh of services that cater to multiple user requirements. It can get very difficult to simultaneously keep track of numerous services. A Service Catalog helps organize service-related information in a single pane, achieve end-to-end service ownership and get real-time performance insights.
Sep 23, 2022   |  By Nir Sharma
Incident response refers to effectively responding to infrastructure issues and resolving them in the shortest time frame possible. Due to several loss-inducing high-profile outages over the last few years, organizations have sought to create rigorous processes with specialized tools to resolve incidents quickly and learn from their failures. As one of the first platforms to enter the incident response space, PagerDuty is a dominant player, but over the years, competing platforms have begun carving out their own niche in the incident response space.
Sep 20, 2022   |  By Rajiv Srivastava
Microservices are distributed applications deployed in different environments and could be developed in different programming languages having different databases with too many internal and external communications. A microservice architecture is dependent on multiple interdependent applications for its end-to-end functionalities. This complex microservices architecture requires a systematic testing strategy to ensure end-to-end (E2E) testing for any given use case.
Sep 16, 2022   |  By Vishal Padghan
If done right, retrospectives can help you inspect past actions, help adapt to future requirements and guide teams towards continuous improvement. However, organizations find it difficult to adopt the right mindset to execute retrospectives effectively. This blog will help you understand what retrospectives are and provide valuable tips to make your retrospectives meaningful. This blog will cover,
Sep 14, 2022   |  By Vardhan NS
Over the years we’ve received requests from our customers for a feature that can enable their customers and their end users to create/ report incidents directly on Squadcast. To our valued customers - we heard you! We are excited to introduce Webforms to do exactly that. In the past, we’ve addressed the challenges pertaining to On-call processes and best practices that teams can implement.
Sep 13, 2022   |  By Nakul Shetty
Hey folks! We’re excited to announce that we’ve vastly expanded the capabilities of our Terraform provider. Previously, our Terraform provider was limited to creating and managing services as a resource. We have now covered the entire spectrum of resources available on Squadcast right from creating and managing users, escalation policies and also managing SLO’s via our Terraform provider. What does that mean for you?
Sep 6, 2022   |  By Vishal Padghan
With the growing complexity of IT environments, it is essential to have robust security processes that can safeguard IT environments from cyber threats. In this blog, we will explore how security operation centers (SOCs), help you monitor, identify and prevent cyber threats to safeguard your IT environments. This blog covers the following pointers.
Aug 30, 2022   |  By Vishal Padghan
Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.
Aug 26, 2022   |  By Vishal Padghan
Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.
Aug 25, 2022   |  By Vardhan NS
Imagine being an Ops engineer in a team just struck by tragedy. Alarms start ringing, and incident response is in full force. It may sound like the situation is in control. WRONG! There's panic everywhere. The on-call team is scrambling for the heavenly door to redemption. But, the only thing that doesn't stop - Stakeholder Inquiries. This situation is bad. But it could be worse. Now imagine being a less-experienced Ops engineer in a relatively small on-call team struck by tragedy. If you don't have sufficient guidance, let alone moral support- you're toast.
Aug 26, 2022   |  By Squadcast
To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.
Aug 25, 2022   |  By Squadcast
Postmortems are a way to summarize the resolution for an incident once it is resolved. It is also a way for you to create a knowledge-base of failures and fixes that can be shared across your team to help build a culture of shared learning and learning from failures.
Aug 25, 2022   |  By Squadcast
Let your customers know how your Services are doing, without them having to ask you about it. One of the core principles of SRE is Transparency and Status Pages help you communicate the status of your Services to your customers at all times, as opposed to you getting to know the status of your Services through support tickets logged by your customers.
Aug 9, 2022   |  By Squadcast
Communication Channels help you add Video Call links, ChatOps links, and other external links to an incident. Additionally, you can create a dedicated Slack Channel for an incident using the Communications Card.
Aug 9, 2022   |  By Squadcast
Maintenance Mode enables you to reduce alert noise during the scheduled maintenance window. Thus alert notifications for false-positive incidents can be suppressed during Maintenance windows.
Aug 9, 2022   |  By Squadcast
With Squadcast, you can define and monitor Service Level Objects for your services. SLOs allow you to define and enforce an agreement between two parties regarding the delivery of a given service. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.
Aug 1, 2022   |  By Squadcast
Analyzing incident data plays a key role to do better SRE. Squadcast's Analytics Dashboard helps you analyze the performance of your Organization/ Team, for a given time period. It also gives you more insight into past outages that affected your systems.
Aug 1, 2022   |  By Squadcast
You can use this integration guide to install and configure the Squadcast extension in Jira Cloud & Jira Server to create issues in Jira projects when there is an incident in Squadcast. Also learn to automatically or manually sync the status bidirectionally.
Aug 1, 2022   |  By Squadcast
You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.
Aug 1, 2022   |  By Squadcast
Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.

Squadcast is an Intelligent Incident management, monitoring & Alerting platform that improves your reliability by helping SRE and DevOps teams to adopt IT Incident Management best practices like intelligent alert routing, on-call rotations, collaboration, response automation, root cause analysis, blameless postmortems, etc.

Squadcast is a simplified SRE software for Dev & Ops teams adopting Reliability Engineering best practices to maximize uptime, accelerate engineering innovation and increase customer happiness. It integrates with a lot of powerful monitoring tools and generates incidents and alerts the right people as defined by the escalation policies.

Product Features:

  • Incident Dashboard: Centralized Incident dashboard to view all incidents
  • Escalation policies: Escalation policies to make sure alerts are not missed and taken care of within SLA
  • Reliable Unlimited Global Notifications: Receive realtime notifications across various platforms such as push, email, SMS, Voice, Slack, hangouts, JIRA etc
  • Analytics: Powerful Analytics to track and review the performance of your teams and cloud services
  • Powerful Integrations: Lot of powerful integration which help you stay on top with multiple integrations added each passing week
  • Mobile apps: Native mobile apps for Android & iOS to take actions on the go.
  • On-Call Schedules: Recurring on-call schedules to plan ahead
  • Recurring Scheduled Maintenance: Repeatable scheduled maintenance which requires no periodical intervention
  • Unlimited Free Stakeholders: Keep the relevant stakeholders updated with no additional cost
  • Smart Squads Team management made easy with dynamically generated squads based on code commit history
  • Incident Timeline: Incident timeline records the timeline of the incident and will be very helpful while doing Root Cause Analysis
  • Incident War room: War rooms for each incident to collaborate in real time.
  • Cloud & On-Premise Both Cloud & On-Premise versions to support SMB & Enterprise customers

Faster Incident Resolution with Simplified SRE software for Dev & Ops teams.