Waterloo, ON, Canada
Feb 19, 2019 | By Sarah Cunningham-Scharf
Onboarding new clients can be a very time-consuming process for MSPs. To get the lay of the land, you typically need to make the trip to the client site, crawl through switch closets, perform a site survey, and complete many more manual tasks. But even after that investment of time and resources, sometimes you don’t get the full picture.
Feb 12, 2019 | By Susan Perez
Quarterly business reviews (QBRs) are one of the best tools you can use when it comes to being transparent and keeping your clients updated on all the work you’re taking care of for them. Otherwise known as technical business reviews or semi-annual business reviews, QBRs serve as an excellent opportunity to touch base with clients, highlight the value of the services you provide, and create a strategic agenda moving forward.
Feb 5, 2019 | By Jennifer Tribe
Imagine if your MSP business had an elite group of advisors—made up of some of the brightest minds in the business—standing by to give you advice. Decades of insight and expertise on tap, there to safely guide you around pitfalls and share success strategies that have worked for them. Imagine the kind of boost that might give you.
Jan 29, 2019 | By Steve Petryschuk
It’s a sad but common truth that not all network devices are built with security in mind. Some ship with default credentials like admin / admin, with SNMP set to public, or with operating systems that haven’t been updated in years. As with any other device, it’s important to practice good hygiene when managing network devices. Good hygiene means things like keeping firmware up to date, changing credentials away from the defaults, and refreshing end-of-life hardware and software.
Jan 22, 2019 | By Rayanne Buchianico
When you’re a small managed service provider (MSP), the owner is the main salesperson, primary technician, head bookkeeper, and office manager. As your company grows, you begin to delegate tasks. Often, the first task to be delegated is bookkeeping because you loathe it. Once you find a bookkeeper to handle your day-to-day accounting tasks, it becomes very tempting to hand it all over.
Sep 1, 2018 | By Auvik
As a network administrator, it’s vitally important to have a detailed understanding of your topology. Whether you’re troubleshooting, building out a network expansion, or showing management how your network design protects the business, an accurate and readable map is a must.
Jan 24, 2019 | By Auvik Networks
Setting up a client in Auvik is easy and only takes a few minutes. Watch as we walk you through three simple steps to kickstart your Auvik trial—from signing up for your trial to creating your first client site in Auvik to deploying your first Auvik collector. Then, give it a try and get ready to discover more about your client’s network than you’ve ever seen before.
Jan 24, 2019 | By Auvik Networks
How do you handle more in your MSP without adding to your business overhead? By forming strategic relationships with a complementary mix of specialist providers. Your business network can help your MSP focus on core competencies while helping you expand your service capabilities: in hours, expertise, geographic reach, and more.
Jan 18, 2019 | By Auvik Networks
SNMP (Simple Network Management Protocol) is vital for managing networks. Without it, network management tools can't identify devices, monitor network performance, or keep track of changes to the network. If you want to learn more about this important protocol, start with this SNMP primer featuring Steve Petryschuk, Auvik's director of system engineering.
Jan 17, 2019 | By Auvik Networks
Network assessments are an effective way to demonstrate the value of your managed network services to prospects. Whether you charge for the assessment itself or simply use it as an entry to a managed service package, we’ll show you how to build network assessments into your sales and marketing plans for 2019.