DevOps practices in software development have revolutionized the way updates are released. However, many companies entrenched in ITIL practices find it challenging to seamlessly integrate with the DevOps practice of Continuous Integration and Continuous Delivery/Deployment (CI/CD). This is because ITIL focuses on stability, which suits older systems, while DevOps is ideal for modern setups with its agile, automated practices.

Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city’s digital heartbeat. Their mission was to ensure the smooth operation of their city’s digital infrastructure, which was not limited to the daytime operations but extended beyond business hours. They were the unsung heroes, the guardians of the city’s data. Their tool of choice? Grafana, a powerful open-source platform for observability.

In the realm of hospitals and healthcare organizations, the term “HCAHPS survey” is a recurrent presence: Hospital Administrator A: “The latest HCAHPS survey results just came out, and patients seem satisfied with…” Hospital Administrator B: “Some of our past patients participated in the HCAHPS survey, but they expressed disappointment with…” You might be left wondering, “What exactly is the HCAHPS survey?” Allow me to elucidate.

The tech industry is booming, and there are many different career paths. But, two of the most popular and in-demand roles are Software Engineering and Site Reliability Engineering (SRE). Site Reliability Engineering (SRE) blends elements of software engineering with IT operations, focusing on reliability. On the other hand, SWE Software Engineering involves designing, developing, testing, and deploying software applications.

Our October update brings a new layout in the web portal, new additional cross-references from Signl details to linked entities, and improved grouping options for conditions in the distribution rules. As always, all the details are in this blog article.

Mean Time Between Failures (MTBF) measures the average duration between repairable failures of a system or product. MTBF helps us anticipate how likely a system, application or service will fail within a specific period or how often a particular type of failure may occur. In short, MTBF is a vital incident metric that indicates product or service availability (i.e. uptime) and reliability.

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.