Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Status Page automation with Playbooks

"🚀 Automate Your Status Pages with Playbooks! 🚀 In this video, we're diving deep into the world of incident response automation. Join us as we explore how you can streamline your status page updates with Spike's powerful Playbooks feature. Learn step-by-step how to create and configure Playbooks to automate your status page notifications, ensuring your stakeholders are always kept in the loop during incidents. With a live demo and practical insights, you'll discover how easy it is to set up automated responses tailored to your organization's needs.

Grafana OnCall mobile app notifications: The new and improved experience for Android users

The Grafana OnCall mobile app is an essential tool for on-call engineers to monitor and respond to critical system events. Available for both iOS and Android, the app offers a range of features and notification settings that make the on-call experience easier and more intuitive — all in the palm of your hand.

Unleashing the Change Maker Within: Secrets to Driving Change in Your Organization

Hello, Innovators! If you've ever believed in the potential for change within your organization but weren’t sure how to advocate for it, this webinar is designed with you in mind. "Unleashing the Change Maker Within: Secrets to Driving Change in Your Organization” is not just another webinar; it's a beacon for engineers, SREs, and tech enthusiasts eager to make a tangible difference in their companies.

Expanding Critical Services with the PagerDuty Operations Cloud

For someone experiencing a mental health or substance abuse crisis, receiving timely access to care is critical. Recognizing a growing need for behavioral health intervention, San Diego County launched its Telecare Mobile Crisis Response Team (MCRT) to provide no-cost, in-person support. “With mental health crises on the rise, counties are trying to figure out how to implement something that supports folks in the community,” said Bre Lane, Program Administrator at MCRT.

Enhancing Team Collaboration: Unveiling the Intuitive Features of SIGNL4

Effective communication lies at the heart of successful teamwork, and SIGNL4 emerges as a powerful tool crafted to elevate collaboration within teams. In this blog post, we will explore five of the often small but all the more intuitive features that distinguish SIGNL4, positioning it as the preferred solution for teams aiming to enhance productivity and streamline communication.

What Is Denormalized Data?

Traditional database design prioritizes data integrity through normalization. However, for read-heavy workloads, normalized data structures can lead to complex queries and slower performance. Denormalization offers an alternative approach to optimize query execution and improve efficiency. A study concluded that denormalization can improve query performance when implemented with a thorough understanding of application requirements.

AI-driven contextual mastery for incident response

Context is fundamental to well-run tech operations, which require an understanding of systems, services, architectures, and teams to interpret the real-time data streaming in from observability and change systems. The delivery of context is crucial for effective operations performance. And it’s a universally important skill set for tech Ops teams to master.

BigPanda delivers full context for faster, scalable AIOps

The teams that keep IT services running all share one thing: a need for data and knowledge that spans their systems and tools. Yet, they often lack the vital cross-system context necessary to analyze and collaborate effectively to remediate incidents quickly. BigPanda is proud to announce new features and capabilities that enable you to leverage historical incident records and institutional knowledge.

Overview of Playbooks - Incident response automation

Playbooks are a powerful tool to automate common actions in your incident response process. It's like a pre-programmed sequence of steps your team should take when specific incidents occur. Instead of scrambling to remember protocols or manually initiating a series of tasks, responders can activate a Playbook with a single click. This triggers a predefined set of actions, such as notifying team members, setting incident severity/priority, or creating support tickets, all tailored to the nature of the incident.