December: The month that breaks the internet Every. Single. Year. An exponential increase in sales likely tops any retailer’s holiday gift wish list. And while more revenue is never a bad thing, chances are, your IT team could use some extra cheer to keep their spirits bright. Shoppers are going to shop 24/7, and the gift-giving boom can easily overwhelm your IT systems and processes.

What a year 2023 was at incident.io! While it's hard to summarize 365 days into just a few sentences, a handful of moments stood out from this transformative year: So as we close the curtain on a momentous 2023, we sat down with the three co-founders of incident.io—Chris, Stephen, and Pete—to do a bit of reflection on the wild ride that was this year.

When declaring and responding to an incident with incident.io, most of your interactions with our product will go via Slack. You might configure your forms in our web dashboard, but the responder using them to declare an incident is most likely doing so from a Slack modal, and the incident announcement will be posted as a Slack message. This means a lot of our product design falls within the constraints of what we can build using Slack’s block kit.