Operations | Monitoring | ITSM | DevOps | Cloud

Most front-end developers and practitioners are familiar with real user monitoring (RUM) tools as a means to understand how end-users are perceiving the performance of applications. Few people, however, are aware of the history of the RUM market, going back more than two decades. Over the years, as the internet has evolved with new technologies, RUM tools have evolved in lock-step to cater to the ever changing needs and use cases of engineering teams.

Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.

Chaos theory tells us that disruption strongly relates to time; and that the interval between chaos events either increases or decreases based on the amount of action. It sounds like a complex concept but the internet has managed to prove this theory and make it viral – not Rick Roll viral, more like DogeCoin viral – where profits are instantly influenced by volatile popularity. Inside the internet, speed equals profit so it makes sense to monitor it…but what does that mean?

As company infrastructures now sprawl across several different environments, additional tools need to be added to the portfolio. But adhering to the traditional approach of focusing on individual devices, their health, performance, and availability, only aggravates its downsides; i.e. visibility blind spots, tool disparity, and therewith connected “swivel-chair” management. The problem calls for increased network traffic visibility that does not come at the cost of extra work.

There’s stargazing, and then there’s SOFIA. The SOFIA airborne astronomical observatory is a joint NASA and German Aerospace Center endeavor consisting of a modified Boeing 747SP aircraft with a 2.7-meter reflecting telescope and a team of astronomers onboard.