Operations | Monitoring | ITSM | DevOps | Cloud

In May I mostly took the time to plan out the rest of the year, as well as one big feature to make OnlineOrNot's incident management more realistic.

Today, network operations teams encounter significant hurdles due to shortages of skilled personnel and fragmented toolsets. Despite consolidation efforts, it's common for teams to manage up to 15 different monitoring products. Research suggests that network professionals believe they could potentially resolve 53% of network issues by implementing improved network management tools.

I’ve been a user of Grafana OSS for seven years, starting with Grafana 5.0. My, how things have evolved since then. The first time I used Grafana was to monitor a Kafka data pipeline with a bunch of Java Spring Boot microservices and Prometheus to extract metrics. I was amazed how much you could do with Grafana and Prometheus together, and so I always kept Grafana on my short list of places I wanted to put my energy, either as a contributor or by working directly for the company.

In the past few years we’ve been witnessing tectonic shifts in the open source realm, with established projects taken off open source or otherwise turning to the dark side. On the other hand, we’ve seen active forks aiming to keep these projects open gaining momentum. What does it mean for the Free and Open Source Software (FOSS) movement? Is this a trend or just a passing wave? What can we learn from it as vendors and as a community?

With the increasing technology demand in the business sector, IT facilities play a critical role in running business activities in modern society. Whether it is mobile apps or high-end networks, everything has become a cornerstone for business success. Thus, it is important to acknowledge that no matter how advanced IT systems and applications are, they can always face some problems or failures. However, one cannot mistake an IT service desk for an IT help desk software or IT service management (ITSM).

Utilizing real-user metrics from your applications frontend can provide a significant advantage to your company. Real user metrics offer insights into how users interact with your product or service. By monitoring metrics like page load times, response times, and overall performance, you can highlight areas where users could be experiencing frustration or encountering problems. This information can then be utilized to make targeted improvements to enhance the user experience.

We know a lot of you have been waiting for this for a while, and we are super exited to announce that StatusGator now supports Custom Monitors. These monitors are items displayed on your board and status page that you control the status of via incidents.

Aligning IT infrastructure with business processes is paramount in today's digital landscape. This article explores how organizations can elevate their architectural modeling by integrating ArchiMate's flow diagrams, which are initially manually created, with the dynamic, auto-discovered components from StackState's end-to-end observability.