Operations | Monitoring | ITSM | DevOps | Cloud

C-Suite Perception vs. Employee Experience: How DEX Drives Customer Experience

No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.

Testing Python: Understanding Doctest and Unittest

Testing is crucial in the software development phase. It helps ensure easy debugging, agile code, and enhanced reusability. Performing tests that cover all use cases helps prevent a codebase from breaking — minimizing exposure to vulnerabilities. Python has two main testing frameworks that developers can use, doctest and unittest.

10 Tips to Creating a Website That Will Improve Prospect Conversion and Engagement, Part Two

Did you know? 75% of users admit to making judgments about a company’s credibility based purely on how their website looks and functions. So, it’s imperative that the design of your website doesn’t deter people from clicking through your site and heading straight to your competition. Continuing from my previous blog, looking at 10 things you can do to ensure your website is as engaging as it can be. Here are tips six to ten.

The State & Future of GitLens

GitLens was developed in 2016 as a lightweight extension that supercharges the capabilities of Git within VS Code. Today, with over 14 million installs and counting, GitLens is the most popular Git extension in the VS Code marketplace and one of the most widely-used extensions overall. Millions of developers are leveraging GitLens to unlock helpful insights about their project history in VS Code.

Resources to guide you through the Now Platform San Diego release

At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power productivity and automation. In a world where innovation happens at the speed of light, ServiceNow works to empower our customers with the latest technology so that work flows smoothly. Our purpose, after all, is to make the world work better for everyone.

Filling in the Gaps: Manufacturing and MSPs

It’s no secret that the world of manufacturing is changing fast. The “fourth industrial revolution”, a.k.a. Industry 4.0, is leading to the digitization of just about every stage in the manufacturing process. Of course, a shift from a primarily analog and mechanical world to one where digital is at the forefront means increased bandwidth requirements, larger potential attack surfaces for cybersecurity exploits, and a drastic increase in the sheer amount of network-connected devices.