Operations | Monitoring | ITSM | DevOps | Cloud

Difference between Omnichannel contact center and Multi-channel

In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two? An omnichannel contact center is one that allows customers to reach out through multiple channels, such as phone, email, chat, or social media.

What Are the Various Industries Implementing Indoor Asset Location Tracking Technology?

Lots of organizations believe that they do not indoor asset tracking as almost no assets go outside the premises of the organizations so there is no need for asset tracking. But even though their assets do not leave the premises, several assets are still lost, misplaced, or stolen. Since there is a huge area, assets are misplaced easily which is why indoor asset tracking is important. There are several industries that are using indoor asset tracking.

Cybersecurity Companies Have A Customer Profitability Problem - Here's Why

The age of growth-at-all-costs is over. Profitability matters — and it matters now. For SaaS companies who rely heavily on the public cloud, understanding what’s driving (or hurting) profitability can be tricky. Different customers have different needs and usage patterns, drive different levels of cost, and impact profitability unequally. Cybersecurity has played a central role in CloudZero from the beginning —or really, before it.

Civo Update - September 2022

In August, we announced a brand new tech event, Civo Navigate! This event will bring together the brightest minds in cloud native technology to provide a packed event with over 50 speakers. Civo Navigate is focused on bringing together the cloud native community and creating an environment where everyone can share ideas, collaborate and learn more. If you are interested in joining us in person, register now to get in-person access to all keynote sessions, workshops, and breakout sessions.

Redgate Clone: exclusive early access to next-gen database provisioning

At the end of last year, we announced that Redgate’s database cloning technology was getting an upgrade: Multi-RDBMS, instance-level clones, and support for containerized workflows. This next generation of database provisioning provides DevOps test data to more teams for fast, quality releases across your software organization. Today, we invite you to join the early access program (EAP) for Redgate Clone.

Managing the hidden costs of cloud networking - Part I

Technologies like virtualization and containerization have gained significant traction over the last decade as foundational tools for modern application development. As companies like Amazon (AWS), Microsoft (Azure), and Google (Google Cloud) started to invest in the hardware and software infrastructure required to support access to these virtualized resources, “the cloud” was born.

Papertrail + Slack: Keeping On Top of Your Most Important Logs

One of the most important pieces of operating any application stack is making sure you’re aware of the logging events occurring on your running systems. If your development team is like most, then you collaborate with your colleagues using Slack. Being successful while building and operating software includes looking for ways to implement high-visibility operations within your team communication platform.

Building Grafana dashboards for a large-scale deployment in a tight timeline: Inside Cisco Live

How many Marvel movies’ worth of Internet traffic do 28,000 conference goers create during a five-day Cisco Live event? There’s a Grafana dashboard for that. Cisco Live is the network industry’s largest annual event, delivering education and inspiration to technology innovators worldwide with a week’s worth of programming keynotes, product announcements, entertainment, and more.

How a Product Studio Mitigates User Friction with Performance Monitoring

Panenco is a Product as a Service studio with more than 50 software development, product management, data science, design, and marketing experts building and hosting applications spanning multiple industries, including healthcare, fintech and education. For them, customer success isn’t just a business function, teams focus heavily on providing a fast, frictionless app experience.

Monitoring and Debugging Python Apps on AWS Lambda

As a developer, Python for me is a heavy-lifting and versatile language. I’ve used it for building APIs, internet of things projects, file and data conversions, machine learning and (of course) web development. Like with any modern, commonly used language, the functionality behind the application is only as good as the infrastructure that it is deployed onto.