Operations | Monitoring | ITSM | DevOps | Cloud

How to Implement a Knowledge Management System in Your Organization

What is knowledge management? Every business often struggles with answering this question; it isn't rare for a company to need help educating and making their management more knowledgeable. The benefits of a knowledgeable system in an organization increase service quality, productivity rates, and other advantages that help with a company's success.
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How Adaptive Incident Management Gives You the Upper Hand

One of the great things about the TV detective Columbo was that he never made a hasty decision based on first impressions or appearances at a crime scene. It didn't matter how obvious it seemed to be who committed the crime (or how good the frame-up) was: Columbo always dug deeper into motives, opportunities, and methods to uncover who the guilty party was.

Product metrics @ incident.io, a year (and a half) in

We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.

Share your status dashboards with your team and customers

We’ve just released a new feature! Presenting Public Dashboards. It is one of the most requested features in the last 6 months. People wanted to have an easy way to share the dashboard with their team and customers. Now it’s possible! And the best news is that it is accessible to every plan.

Introducing Logz.io's New Metrics Integration for HashiCorp Consul with OpenTelemetry

HashiCorp Consul began as an open-source project for service discovery. It has evolved to provide other valuable functionality like secure service mesh to help secure microservice architectures based on service identity, but also the ability to achieve repeatable application deployment lifecycles via Network Infrastructure Automation and control access to the service mesh via Consul API Gateway.These features are considered the four core pillars of Consul service networking.

The Complex But Elegant Relationship Between AIOps and Observability

Digital transformation requires organizational evolution. Constant demand for rapid delivery of upgrades and new products forces change. Surely, the old days of managing monolithic applications housed in private servers are over. Applications consist of virtualized, containerized, and serverless code that’s networked via APIs across a hybrid infrastructure of public and private clouds.

4 Energy Vampires Draining Your Helpdesk's Efficiency

The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.

Got an incident? pull the Andon Cord

Andon Cord catapulted Toyota into 40 years of unprecedented quality and domination. What is Andon Cord and how did they do it? In the early 1900s, Taiichi Ohno architected and introduced Andon cord in Toyota's manufacturing plants. The problem: This costs a lot of money. Production costs have always been high. In 1984, it cost NUMMI $15,000 per minute. That's $42,758 in today's value.

The benefits of running Microsoft SQL Server on Ubuntu Pro

Since November 2021, Canonical and Microsoft have been offering a jointly supported Microsoft SQL Server on Ubuntu Pro solution. With this offering, you can set up an optimised configuration of SQL Server on Ubuntu in a few steps. As database professionals, we should ensure the highest possible standards for database security and availability. In this blog, we will detail how the combination of SQL Server and Ubuntu Pro can help you achieve those goals.