Spike

Bengaluru, India
2020
  |  By Kaushik Thirthappa
On March 14th, we encountered an incident involving incorrect grouping of different incidents. Our postmortem has some extensive details for all our users. At Spike, we are committed to alerting you when things go awry so it’s only fair we keep it absolutely transparent regarding any incidents.
  |  By Kaushik Thirthappa
When it comes to incident management, the end result is a smoothly running engine with incidents resolving on time, systems always operational, and your team in sync at all times. In this post, we will guide you through getting started with your first integration, a simple alert escalation and actually getting your first alerts with Spike.sh.
  |  By Kaushik Thirthappa
Effective teamwork plays a crucial role in maintaining system stability and preventing incidents. By collaborating and leveraging the diverse skills and perspectives of team members, potential issues can be identified and addressed proactively, ensuring a smooth and incident-free operation of the system.
  |  By Kaushik Thirthappa
Last year we decided to just keep our heads down and continue working on a good reliable product #bootstrapped. Most features we built were based on your feedback. Thank you so much. 2024 is going to be great but before that let's glance on the year gone.
  |  By Kaushik Thirthappa
Life is full of unexpected incidents. From the coffee spill that disrupts your morning routine to the sudden traffic jam that transforms a 20-minute commute into an hour-long ordeal. Much like these challenges, most of our systems and infrastructure also constantly face these tiny glitches. If ignored, they can have a significant impact. Unlike minor inconveniences, these glitches we call Incidents have the potential to disrupt your business, frustrate customers, and eat into your revenue.
  |  By Kaushik Thirthappa
Escalation policies are essential for making sure that incidents are quickly addressed and resolved. They provide a systematic approach to automate alerts, guaranteeing that no incident goes unnoticed. Let’s get you started, shall we? An escalation policy is a way to automate alerts and assure that incidents are never missed. The first point of contact for an incident is through an alert that is sent according to the escalation policy.
  |  By Kaushik Thirthappa
Building a culture of incident response is not just about solving problems; it is about creating stronger teams, empowering individuals, and fostering a more resilient and thriving workplace. How do you achieve this culture and improve your incident management processes? Let’s dive in;
  |  By Kaushik Thirthappa
I was visiting Queenstown, New Zealand last week amidst the horrible floods which quickly escalated. As an incident responder myself, I was amazed at the operations and how fast responders on the ground acted in evacuating and clearing the grounds. Over 100 people were evacuated in the middle of the night with zero casualties. A commendable job. Here are some observations I made and what we can learn as incident responders ourselves..
  |  By Kaushik Thirthappa
While SMS alerts are handy, they also tend to be tricky. Across 120+ countries, we continuously deal with compliances & regulations from Vendors, Government, and Phone carrier companies. Other alert channels similar to SMS are a lot less cumbersome with higher delivery rates. Let’s take a look at the available options to switch from SMS.
  |  By Kaushik Thirthappa
Businesses and organisations are increasingly reliant on technology for their operations, the significance of alerting platforms has become paramount. Alerting platforms encompass the processes that enable organisations to acknowledge, respond, and to reduce various types of incidents that can impact their services. Incident alerts enable prompt responses,at the right time and minimise potential damage.
  |  By Spike
Here is On-call 3.0, the result of your feedback, deep examination, and fundamental improvements that makes on-call a better day to day experience.
  |  By Spike
Welcome to Spike.sh’s Microsoft Teams bot! At the heart of every successful team lies efficient communication and swift problem resolution. That’s precisely what our bot brings to the table – a dynamic toolset that empowers you to tackle incidents seamlessly. Features: Our new Microsoft Teams bot alerts are not only prompt but also smartly updated as the situation develops. It achieves this by seamlessly integrating incident management into Microsoft Teams, providing you with real-time alerts the moment an incident surfaces.
  |  By Spike
Learn how you can get a phone call alert when your API fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.
  |  By Spike
Learn how you can get a phone call alert when your cron job fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.

With unlimited alerts and integrations, Spike helps you bring clarity in incidents and decrease resolve time with complete transparency.

Gain customer confidence with every incident. We alert you of your incidents before your customers do. Stop losing customer faith in IT outage. Spike helps you bring clarity in incidents and decrease resolve time with complete transparency. Spike aims make it simple by un-complicating the platform with our enhanced features. Real-time platform health, easy escalation policies, suppressing repeat incidents, activity logs and more.

Features you will actually use:

  • Group repeat incidents: Incidents which are repeated are automatically grouped together telling you how many times it has occurred along with it's first occurrence and last occurrence.
  • Mute incidents: Mute an incident for a period of time, we will not send any alerts but still create an incident and group them too.
  • Auto resolve incidents: Our integrations make sure that incidents are resolved automatically on Spike when they are fixed on your monitoring tool.
  • Unlimited services: Come full circle by adding incident tracking to all your services. Scope your incidents, reports and health of each service.
  • Affected services: Monitor the services which are affected the most by open incidents. Prioritise and resolve to increase customer satisfaction.
  • Simple escalation policies: Alert one or more persons at the same time. Alert via phone preferred channel to every team member with time intervals.
  • Unlimited alerts: We provide you unlimited alerts across all the supported channels. No more predicting your monthly billing cycle.

We alert you of your incidents via Phone call, SMS, Slack and Email before your customers do.