With unlimited alerts and integrations, Spike helps you bring clarity in incidents and decrease resolve time with complete transparency.
Gain customer confidence with every incident. We alert you of your incidents before your customers do. Stop losing customer faith in IT outage. Spike helps you bring clarity in incidents and decrease resolve time with complete transparency. Spike aims make it simple by un-complicating the platform with our enhanced features. Real-time platform health, easy escalation policies, suppressing repeat incidents, activity logs and more.
Features you will actually use:
- Group repeat incidents: Incidents which are repeated are automatically grouped together telling you how many times it has occurred along with it's first occurrence and last occurrence.
- Mute incidents: Mute an incident for a period of time, we will not send any alerts but still create an incident and group them too.
- Auto resolve incidents: Our integrations make sure that incidents are resolved automatically on Spike when they are fixed on your monitoring tool.
- Unlimited services: Come full circle by adding incident tracking to all your services. Scope your incidents, reports and health of each service.
- Affected services: Monitor the services which are affected the most by open incidents. Prioritise and resolve to increase customer satisfaction.
- Simple escalation policies: Alert one or more persons at the same time. Alert via phone preferred channel to every team member with time intervals.
- Unlimited alerts: We provide you unlimited alerts across all the supported channels. No more predicting your monthly billing cycle.
We alert you of your incidents via Phone call, SMS, Slack and Email before your customers do.