Operations | Monitoring | ITSM | DevOps | Cloud

Not every AI tool has staying power, and the ones that last are the ones that fit your organization’s strategy. AI is following the same arc as the cloud push and the dot-com era: a massive boom, then a contraction. Before you invest, ask what will actually make a difference in your org, and build from there. Watch the full IT Leadership Lab session — linked above.

In this episode of NinjaOne01, Jeff Hunter, Field CTO at NinjaOne, walks through NinjaOne’s new SIEM Exporter App. The app is a dedicated place to set up and monitor the webhooks that send NinjaOne activity data to your third-party SIEM (Security Information & Event Management) system. Note: this is an early access feature, so contact your account manager to have it enabled for your account. What this video covers.

Is an app holding your camera hostage? NinjaOne Remote connects fast, gives you full visibility, and lets you fix it securely. Nothing squats on your computer rent-free. Big shout-out to Marcus Hinojoz (TheITGamer on Instagram) for teaming up with us on this one. Learn more at ninjaone.com.

In IT, you’re pulled in a hundred different directions, sometimes those directions completely conflicting others. And when you finally fix one problem, another pops up in its place, like a technological whack-a-mole. So what do you do if you find yourself stuck in a tough spot? Your first inclination may be to fix the problem. After all, you’re a fixer by nature, so you should be able to take care of it all… right?

IT issues never wait until you're back at your desk. They hit during a client visit, a coffee run, or halfway across a parking lot — and being stuck without your laptop turns a five-minute fix into a fire drill. Meanwhile, back at the console, proving what happened during a remote session — for an audit, a compliance check, or a "wait, what did the tech actually do" conversation — is its own headache. And technicians and end-users sharing one login experience but needing two completely different views adds friction nobody asked for. What you'll learn.

A P1 ticket sits before anyone notices it's close to breaching. A config change goes out and three days later nobody can say for sure who signed off on it. The information exists somewhere — an email thread, a spreadsheet, someone's memory — but not on the ticket itself, which means by the time you go looking, it's already a bad conversation with a client or an audit finding waiting to happen. What you'll learn.

When people say "document everything," they don't mean literally everything — they mean document what matters. Nobody needs to know the exact kernel version on a server build years from now. What they need is the process: how to get there again, step by step. Watch the full IT Leadership Lab session — linked above.

AI isn't the first technology that looked like it would wipe out jobs. The printing press did the same thing to monks centuries ago — and new opportunities followed anyway. Steve's take: AI is just the next shift in a very long line of them. Watch the full IT Leadership Lab session — linked above.

Everyone says "just write it up" — but too much documentation just creates sprawl, not clarity. Docs pile up, nobody maintains them, and a page last touched 8 years ago doesn't count as current. Documentation only works when it's built into the culture, not treated as a default. Watch the full IT Leadership Lab session — linked above.

No one's ever been on their deathbed wishing they'd worked more — and your team knows that too. When people feel like they can be their full selves and actually live their life, they stay longer. And if they do leave, they're far more likely to recommend your company as a great place to work. Watch the full IT Leadership Lab session — linked above.