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The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding the Amazon Ransomware Attack and AI's Role

Understanding the Amazon Ransomware Attack and AI's Role January 2025 Patch Tuesday Microsoft has released updates resolving 159 unique CVEs for January. Among the lineup are three zero-day exploits and five publicly disclosed vulnerabilities. The exploited CVEs are all targeting Windows Hyper-V NT Kernel Integration VSP, making the OS update this month your most urgent priority. The public disclosures impact Windows Themes, Windows App Package Installer and three CVEs for Microsoft Access.

Prioritize DEX for AI success

What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.

How AIOps are shaping the future of IT operations for CIOs

Having on hand actionable insights is crucial in today’s fast-changing world of technology; with digital changes and more businesses using cloud computing, companies must make sure their IT operations run smoothly. As IT systems grow more complex, old ways of managing them can’t keep up. This is where a smart AIOps solution can really make a difference.

StartingPoint: How To Simplify Enterprise Workflow

In today's fast-paced enterprise environment, companies must adopt efficient tools to remain competitive, scale effectively, and deliver exceptional value to clients. A critical factor in achieving this is streamlining workflows to reduce inefficiencies and empower teams to focus on high-value tasks. StartingPoint, a comprehensive workflow management platform, offers a simple and effective solution to simplify enterprise workflows, ensuring that businesses are equipped to thrive.

Is the SaaS Era Coming to an End?

The Software as a Service (SaaS) era is ending—at least, that’s what some online observers have been suggesting of late. In a recent post on X, Sam Lessing, a General Partner (GP) at Slow Ventures, challenged the long-held belief that SaaS is the pinnacle of software business models. Forbes recently took up Lessing's claim in an article entitled The End of the SaaS Era: Rethinking Software's Role in Business. So, are we really witnessing the death of SaaS?

Best Practices in Software Asset Management: Maximizing Value and Minimizing Risks

In today’s dynamic IT landscape, software asset management (SAM) is more than just a technical necessity—it’s a business imperative. With organizations relying on a growing number of software solutions, including SaaS platforms and on-premises apps, SAM ensures license compliance, reduces security risks, and aligns software usage with business goals.

Tools to Empower Everywhere Work

How can measuring digital employee experience (DEX) empower remote and hybrid workers to be more productive? “Be more deliberate about how you measure and track employee experience and interactions with technology,” says Corrina Fulton, VP, Solutions Marketing at Ivanti. In this video, Corinna examines the ongoing challenge for remote and hybrid employees who struggle with more digital friction and technology issues compared to their in-office coworkers.

Your First Year with DEX: A Strong Approach

When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.