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The latest News and Information on IT Service Management, Service Desk and related technologies.

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almaden ai

Collective IQ Business: meet the artificial intelligence that transforms IT management

Sep 28, 2026 By Almaden AI In Almaden AI
The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ, Almaden's DEX solution, available in the Essential and Business editions. The Business edition includes AlmaAI a family of generative AI capabilities that take IT management to a new level. These capabilities allow IT administrators to simplify their analysis and faultdetection processes, providing everything from daily prioritization to predictive analytics and naturallanguage interaction.
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InvGate

Exploring InvGate Service Management's No-Code Workflow Builder

Sep 28, 2026 By Celeste Mottesi In InvGate
Clear workflows make everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist or make sense. InvGate Service Management’s no-code workflow builder focuses on accessibility from the start. Teams create workflows using a drag-and-drop editor, reusable building blocks, and no-code action connectors, which keep each step easy to follow and modify.
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motadata

What Is AI Networking? The Two Pillars and Which One You Need

Sep 28, 2026 By Ramya Shah In Motadata
AI networking means two different things. Vendors rarely say which one they are selling. One is using AI to run the network you already have. The other is building network infrastructure fast enough to train AI models. Both pillars are real, and they solve completely different problems. Most network teams only ever need the first. In this blog, you will: You will finish knowing which pillar your own question belongs to.
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motadata

What Is DORA Compliance? The Digital Operational Resilience Act Explained

Sep 28, 2026 By Ramya Shah In Motadata
The Digital Operational Resilience Act has applied to EU financial firms since 17 January 2025. The first year was mostly paperwork. In year two, supervisors want proof, and most of that proof sits with IT operations. DORA joins the other rules on your cybersecurity compliance list, with much tighter clocks. A major incident needs its first report within 4 hours of classification. In this blog, you will: By the end, you will know what DORA compliance asks of your IT team and where to begin.
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Ticket Deflection Starts With Your Knowledge Base, Not Your Chatbot

Ticket Deflection Starts With Your Knowledge Base, Not Your Chatbot

Sep 27, 2026 By Omar El Bahr In OpsMatters
Your service desk closed 400 tickets last month. Somewhere between a third and half of them were password resets, VPN questions, licence requests, and "how do I get access to the shared drive." Every one of those had a documented answer. Most of those answers were sitting in a knowledge base that the person raising the ticket either could not find or did not trust.
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motadata

How to Fix Slow DNS Lookups Across Clients, Resolvers and Networks

Sep 25, 2026 By Poonam Lalani In Motadata
Why does every page, login and business application hesitate before anything loads, even when bandwidth graphs look healthy? That pause usually comes from name resolution: no connection starts until its hostname has been translated into an IP address, and whatever time that translation takes is added to the request. Slow DNS seldom shows up as a clear error.
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nexthink

What DEX Leaders at Truist and GSK See That Your Dashboard Doesn't

Sep 25, 2026 By Katharine Dahl In Nexthink
An HR colleague at GSK was having trouble with her screen. The default fix was the obvious one: give her a bigger monitor. She turned it down. What she truly needed was an accessibility tool to magnify what was already on the screen she had. Sarah Jones, Senior Director, Global Site Operations and Executive Services at GSK, shared that example in a recent HR Grapevine feature on Women in DEX, the global collective Nexthink launched in March.
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InvGate

Introducing Agent Studio and Autonomous Agents in InvGate Service Management

Sep 25, 2026 By Natalí Valle In InvGate
When AI knows how to resolve a ticket, teams still need a way to decide how much it can do on its own. Today, that often means choosing between keeping a human in charge of every action or giving the AI broad autonomy. There’s no practical middle ground, so teams get stuck wherever they started, usually the most conservative setting. Even when AI already knows the right answer, the ticket still ends up in a human’s queue.
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InvGate

New Digital Asset Inventory Capabilities in InvGate Asset Management

Sep 25, 2026 By Ignacio Graglia In InvGate
InvGate Asset Management now tracks certificates, AI agents, automation workflows, and scripts as native Configuration Items (CIs). Each one carries the ownership, lifecycle fields, alerts, and change history already applied to hardware and software records. The components that run daily operations without appearing in any inventory now have a place in one. These four CIs are a starting point rather than the full definition of a digital asset.
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