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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

GLPI: IT service management and its integration with Pandora FMS

GLPI is a free IT Service Management (ITSM) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources. It also includes hardware and software inventory, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.

Top 5 Obstacles to Observability in 2025

I’ve spent over 25 years in tech product marketing and customer support, working with pioneering companies like Dell/EMC, Apple, Keeper Security, and now, SolarWinds. In my current role, I’ve had the privilege of helping organizations of all sizes achieve comprehensive observability in their IT environments. I’ve also witnessed firsthand the challenges that can arise on this journey.

The Four Big Questions of Cybersecurity | Security Insights, Ep. 47

Ivanti's Chris Goettl and Robert Waters take on four big questions facing cybersecurity teams today, namely: Listen in for those questions and, if you're listening closely, a few answers too. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Jira Service Management vs. Cherwell: Comparing Features and Performance Amid Cherwell's EoL

While Cherwell is a widely implemented solution, it has reached its end-of-life (EOL) announcement following its acquisition by Ivanti. This means organizations currently using Cherwell need to consider alternatives. Evaluating and comparing service desk software is essential before acquiring or transitioning to a new help desk solution. That's why, in this blog post, we’ll thoroughly examine the discussion between Jira Service Management vs.

Gain complete control of IT assets with ServiceDesk Plus

Are you feeling stressed about IT audits? Don't! ManageEngine ServiceDesk Plus can help you effectively track, manage, and optimize your hardware and software assets. In this video, we'll look into how you can: Discover and track all your IT assets (hardware and software). Simplify asset organization and tracking with out-of-the-box classification. Build unique workflows for individual asset types. Manage licenses precisely and ensure compliance. Automate tasks like asset assignments and loan management. Generate insightful reports for making data-driven decisions.

Software Asset Management Best Practices

Effective management of software assets is an essential part of running a modern business. With increased reliance on technology and software, organizations need to ensure that their software is used efficiently, in compliance with licensing agreements, and supports overall business objectives. This is where Software Asset Management (SAM) comes in. With software asset lifecycle management, companies will find a reduction in operations and eliminate unnecessary costs.

What are Dark Stores in Retail?

The evolution of retail is parallel to the change in customer expectations. With the advent and rise of online shopping, the phenomenon today includes delivery moving home, more abundant product offerings, and shopping brought closer and closer for the customer. Since that's the situation, the retailers are moving away from this type of shopping and are nowadays making use of dark stores-an interesting concept that is gradually re-landscaping the face of the retail industry.

Hector Tutorial - How to create your first asset ?

In this video, you'll discover how to create your first asset in Hector software. Hector is inventory management software that lets you keep track of all your assets, whether fixed, loaned, leased, on the move or in the warehouse. Thanks to its easily customizable interface and advanced functions, Hector enables efficient and accurate tracking of all types of equipment, and adapts easily to your needs.

No More Blind Spots: Nexthink Revolutionizes VDI Management

One of the core convictions of the entire DEX movement is that if IT is responsible for the technological experiences of all employees, all the time, it must also have the means to measure and manage those experiences. Without this, it isn’t just an unreasonable expectation—it’s also ineffective for organizations and employees alike. This insight has driven Nexthink to empower IT teams with the tools they need to see, diagnose, and fix every issue.