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The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
DEX in IT Routine: How Digital Experience-Driven Decisions Elevate Operational Quality and Results
In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) — a tangible discipline supported by specialized tools — transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.
InvGate Asset Management's Smart Tags: A Guide to Customizing Your ITAM Automations
Keeping an IT inventory organized is harder than it sounds. As environments grow, assets quickly multiply across locations, owners, statuses, and lifecycles. Manually grouping devices becomes time-consuming and error-prone, often leading to outdated inventories and teams spending valuable time building lists instead of taking action. That’s where InvGate Asset Management’s Smart Tags come in.
When IT instability becomes a patient safety risk in healthcare
Inside hospitals and health systems, the performance of clinical technology underpins nearly every care workflow and directly influences the timeliness and quality of patient care. Electronic health records sit at the center of admissions, discharge, imaging, lab coordination, and prescribing, so even minor technology friction can become a patient safety and operational risk. At scale, reliability becomes a prerequisite for consistent care.
Solving the Ticket Noise Problem: What We Learned from Our ServiceNow Webinar
On March 18th, we hosted a session focused on a challenge that continues to undermine even the most mature IT operations teams: ticket noise. It’s easy to dismiss noise as just “too many alerts”. But as we explored in the webinar, the real issue runs deeper. Ticket noise is a symptom of something more fundamental — a lack of correlation, context, and shared visibility across the stack.
Advancing Your Device Management Practice to Autonomous Endpoint Management
Real customer experiences. Real automation best practices. Real outcomes. Manual IT processes can’t keep up with evolving threats, hybrid work and rising expectations for seamless digital experiences. Join this session to discover how your organization can dramatically reduce support tickets and strengthen security posture with Ivanti’s autonomous endpoint management (AEM) solutions. What you’ll hear about.
Transform ticket hell into smooth operations #ITSM #AI
Infraon ITSM uses advanced "ai" capabilities to manage operational noise, significantly boosting "business efficiency". It features a robust "ticketing system" and "sla" management for prompt resolutions, alongside self-service portals and a comprehensive "knowledge base" to enhance the "service desk" experience.
Sponsored Post
AlmaIQ brings unparalleled level of efficiency and effectiveness for IT teams using Collective IQ
AlmaIQ, the intelligent self-service agent for employees just received an incredible boost that expands its role to uniquely help IT teams. Interacting with users through Microsoft Teams, AlmaIQ answers questions about devices and internal processes in natural language. Whereas that intelligence simplified employees lives on the job, it now enables IT teams to interact with Collective IQ at the level of departments, groups, and collections of devices to spot patterns and trends. The overall result: vastly more productive operations and satisfied employees.
Stop The Real Costs of Paper Documentation
Proof of condition — it’s been around for decades and serves to verify the integrity of everything from material goods to heavy equipment and myriad assets in between. A paper process from the beginning, it has been accompanied by photographs, rubber stamps, and signatures along the way. Still, hard to believe that a quarter way through the 21st century, with ubiquitous mobile device options, so many of these processes continue to reside on clipboards.
Network Topology: Types, Diagrams, Tools & Enterprise Best Practices
Network topology describes how devices, connections, and data flows are arranged in a network. It is the blueprint of your network infrastructure. Both matter because they affect performance, scalability, and security. A well-designed topology ensures data reaches its destination quickly and reliably. A poor design creates bottlenecks, security gaps, and troubleshooting nightmares.