Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

What are Global Business Services teams?

Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

US Federal Government's Role in Filling the Cybersecurity Talent Gap

Currently, there are 500,000 vacant cybersecurity positions in the United States – affecting businesses and government agencies alike. And with the frequency, sophistication and intensity of cyberattacks increasing, including those directed at federal agencies and critical infrastructure, the need for government and industry to work together to train, retain and develop workers with the required technical expertise and skills has never been greater.

How AIOps modernizes the ServiceNow CMDB

Working with ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. Maybe you’re trying to understand the foundational aspects of the CMDB or looking for ways to integrate it into your IT processes. If you want to get maximum value from your ServiceNow CMDB, you might be asking questions like: This blog will explain the key aspects of ServiceNow CMDB and share practical tips and tools to improve your CMDB experience.

Steps to a Successful Migration to Windows 11 for Your Organization

The clock is ticking: Windows 10 will reach its end of life in October, and organizations must transition to Windows 11. For IT professionals managing a large inventory of computers, the process can seem daunting. Questions like these may arise: Don’t worry—this guide is here to help you successfully migrate to Microsoft’s new windows operating system while ensuring a smooth transition for your organization.

EASM Executive Summary in 60 Seconds

Ivanti Neurons for EASM can now produce Executive Summary Reports right there in the platform, casting a wide net over your organization's digital footprint and producing a high-level overview of where you might be vulnerable. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Hector - Construction Asset Management Software

Hector offers an affordable and tailored software solution to streamline your asset tracking and heavy equipment maintenance. With Hector, your expensive assets are identified, tracked, and secured for better logistical management on-site. Our inventory management software, tailored for the construction sector, will allow you to track the lifespan of equipment as well as inventory check-ins and check-outs. Easy to use, we are sure you will save time with us!

A Complete Guide on Synthetic Monitoring | How to Improve Your Web & App Performance?

Making your brand stand out in digital business is more challenging than it sounds. More than 2.87 million apps are available on Play store and other platforms. In fact, as per reports, almost 252,000 new websites are created and launched daily. Competing in this large market without proper monitoring and strategy is a complete waste of time.

3 Approaches to AI That Every IT Manager Should Know

Our AI by Design series explored responsible approaches to developing artificial intelligence (AI) systems. Now, it’s time to get practical about leveraging this exciting technology to transform our daily operations. Our upcoming blog series identifies three types of AI adoption—diagnostic, assistive, and automated—and helps you determine where these distinct applications fit into your workflow.

The Four Big Questions of Cybersecurity | Security Insights, Ep. 47

Ivanti's Chris Goettl and Robert Waters take on four big questions facing cybersecurity teams today, namely: Listen in for those questions and a few answers too. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.