Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

The Four Big Questions of Cybersecurity | Security Insights, Ep. 47

Ivanti's Chris Goettl and Robert Waters take on four big questions facing cybersecurity teams today, namely: Listen in for those questions and a few answers too. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What's New with Ivanti Neurons 2025.1

Ivanti Neurons Platform The platform purpose-built for IT & Security Operations to proactively reduce security risk, improve IT & end-user productivity and reduce operational costs. Ivanti Neurons operates a foundation of unified and reusable platform services for consistent visibility and scalable and secure solution delivery. Empower your teams with a personalized, secure work experience—everywhere.

SolarWinds Voices: Rob Johnson on Cyber Security Intelligence

With the UK government's 2024 launch of a project to integrate AI into classrooms, Rob Johnson, VP of Solutions Engineering, takes a closer look at the landscape of education and AI in a piece for cybersecurityintelligence.com. Aimed at creating lesson plans and easing the administrative burden of teachers, the initiative aims to allow education staff to focus on areas of their roles that currently get sidelined.

What's New with Ivanti ESM - Review & Look Ahead

User experience, stability, and performance are key focuses across various roles. The new platform introduces a self-service UI with chat bot integration and modern design. Future plans aim to improve the analyst UI and accessibility based on user feedback. Challenges in data retrieval are addressed, with solutions like a search bar for SLA incidents. Community feedback is crucial for prioritizing features and enhancing self-service tools.
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4 Rising Trends in Enterprises: Cloud, Automation, Experience, and Compliance

When you're running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It's kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let's say you want to take your business to the next level - maybe you want to expand your customer base, improve your productivity, or streamline your operations.

Does Self-Service ITSM Really Work?

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Software Update Enforcement in 60 Seconds

Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What's New with Ivanti Endpoint Management 2025.1

A strategic direction is set for centralized device management and partnerships with major tech companies. Key security initiatives aim to lead the industry with platform security and compliance measures. New productivity app features improve user experience, while device compliance updates ensure secure environments. Enhancements in user management and policy visibility are introduced, alongside cloud connector improvements. Android and Apple platform updates include support for play integrity and certificate management.