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The latest News and Information on IT Service Management, Service Desk and related technologies.

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

Reduce Your Carbon Footprint: The Role of IT Asset Management

Sustainability has shifted from being a trendy, “nice-to-have" option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency.

IT Support for Construction: What is it And Why is it Important?

The construction industry has traditionally been slow to adopt new technologies, but that’s rapidly changing. Today, IT support for construction plays a critical role in streamlining operations, improving efficiency, and tackling the complexities of modern projects. In fact, a recent study by Briq highlights how adopting IT systems and digital tools is reshaping the industry, giving companies the tools to boost performance and stay competitive in an ever-evolving market.

IT Support For Financial Services: Build or Outsource?

IT support for financial services is key. But are organizations in this industry outsourcing IT, or are they building their own IT support teams? According to Statista, the financial services sector leads the pack in IT outsourcing. The report highlights that the BFSI (Banking, Financial Services, and Insurance) industry accounts for 30% of the global IT outsourcing market revenue—the highest percentage among all industries.

Achieve Unite - Definition of co-selling #technology

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

Proactive Protection with Exposure Management | Security Insights, Ep. 46

Ivanti's Robert Waters welcomes Grand Bank CTO Robert Hanson for a wide-ranging conversation on the emerging field of exposure management and how you can proactively safeguard your organization, because every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Navigating the Future of Exposure Management

Navigating the Future of Exposure Management The future of exposure management involves overcoming integration challenges within organizations. Analysts call for a shift towards platformization and a risk-based approach, emphasizing asset discovery and visibility. No single vendor can fulfill all needs, highlighting the importance of a multi-vendor ecosystem. Various vulnerability scanners, including traditional and cloud types, are essential. Effective remediation requires prioritization, workflow integration, and teamwork to address vulnerabilities and updates.

Customer Experience Software - 5 Reasons To Use In Your Company

Are you looking to boost customer retention and reduce customer churn? The effects of having low customer lifetime value can be detrimental to a business. If you want to squeeze more value out of customers, you must find ways to increase their engagement. Customer activation is a crucial stage of the customer journey that is often overlooked. Failing to address customer activation could eventually lead to an unsustainable business.

AIOps vs. Observability: Unveiling the Key Differences

Competition amid businesses is growing strict with the advancement and adaptation of new technologies. Further, managing vulnerabilities and application performance in modern IT operations with traditional monitoring practices is becoming difficult. AIOps and observability, in such a case, are the two best strategies to implement for overall business success. The two buzzwords have gained much attention in the past few years due to their unique contribution to IT and business operations.