In today’s digital world, IT assets are fundamental to most organizations. They act as their core operational support and are pivotal in enhancing their market value. Efficient inventory management and asset tracking ensure operational effectiveness, financial responsibility, and security. This is where IT asset audits become essential.

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

Here in this blog, we will discuss in detail how log analysis techniques are vital for the operation and protection of today’s complex IT networks. Understanding the functioning of the systems from where the log data is collected and analyzing user behavior is very much possible from log data originating from an organization’s software applications, networks, and security tools. They can also identify some situations that could be implying security issues.

Internet of Things (IOT) technology has become an integral part of our lives, powering everything from smart homes to advanced business operations. With 18 billion connected IoT devices projected by the end of 2024, its importance is undeniable. But while IoT opens doors to innovation, replacing these devices can be expensive. That’s where IoT Update Management comes into play—ensuring your devices stay secure, functional, and cost-effective over time.

Managing IT hardware procurement effectively is more important than ever for businesses aiming to stay ahead. Worldwide spending on IT hardware is expected to reach $579.7 billion in 2025. With growing dependency on technology, organizations need efficient strategies for sourcing, maintaining, and replacing hardware assets. This guide explores what hardware procurement entails, its importance in the hardware lifecycle, and actionable steps to optimize the process.

Did you know that by 2030, the number of IoT (Internet of Things) devices is expected to reach a staggering 40 billion? To put that into perspective, that’s nearly double the 16 billion connected devices reported in 2023. This explosive growth is transforming industries, but it also raises a critical question: how do we efficiently manage such a vast and growing network of devices? If we think about how businesses do it, the answer is clear: with comprehensive IoT Device Management.