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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

statusgator

OpenAI outage on September 14, 2026: "some tools are temporarily unavailable" errors hit ChatGPT worldwide

Sep 29, 2026 By Colin Bartlett In StatusGator
ChatGPT’s tools and workspace features failed for users around the world on September 14, 2026, with the message “Some tools are temporarily unavailable” blocking spreadsheet and document creation, Codex, Projects, file reading, and dictation while core chat largely kept working. StatusGator sent an Early Warning Signal at 14:41 UTC, 1 hour and 17 minutes before OpenAI publicly acknowledged the incident at 15:58 UTC.
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The Context Switching Cost of On-Call Work, and How Teams Reduce It

The Context Switching Cost of On-Call Work, and How Teams Reduce It

Sep 29, 2026 By OpsMatters In OpsMatters
Ask an engineer what on-call costs them and most will describe a page at three in the morning. Those nights are real, and they are also comparatively rare on a healthy rota. Teams plan for them, compensate for them, and talk about them openly. The larger cost is quieter and almost never discussed, because it does not look like an incident. It is what happens to an ordinary Tuesday when you are carrying the pager: work arrives in fragments, nothing deep gets finished, and by Friday you have been busy for five days without being able to say what you built.
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Swarm Investigation: Watch AI Agents Resolve Incidents in Minutes | BigPanda

Sep 28, 2026 By BigPanda In BigPanda
Swarm investigation puts an entire team of AI agents on a major incident at once, cutting root cause discovery from hours to minutes. Every minute of a major incident costs real money, and traditional investigation, whether it's one engineer chasing a hypothesis or a team coordinating across tools, can't keep pace. This video shows how BigPanda's Swarm investigation dispatches AI agents to query systems, compare signals, and validate root cause in real time. See how autonomous incident response turns hours of manual troubleshooting into minutes.
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ilert

EU AI Act 2026: delay, new deadlines & article 73 reporting

Sep 28, 2026 By Sirine Karray In iLert
On July 27, 2026, the Digital Omnibus on AI, Regulation (EU) 2026/1744, entered into force and rewrote the EU AI Act's timeline. The high-risk obligations that were due to apply on August 2, 2026, including Article 73 serious-incident reporting, now apply from December 2, 2027 for standalone high-risk systems (Annex III) and August 2, 2028 for AI embedded in regulated products (Annex I). Not everything moved.
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signl4

Critical Event Management Platforms: What They Are and What They Do

Sep 25, 2026 By SIGNL4 In SIGNL4
Critical event management platforms help organizations identify, communicate, and respond to critical events that threaten people, operations, facilities, IT systems, or business continuity. Modern critical event management software can combine event management, mass notification, situational awareness, incident response, and operational resilience – but not every platform approaches critical event management in the same way. Some CEM platforms focus on risk intelligence and threat monitoring.
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onpage

How Pharmacies Can Streamline Call-In Prescription Workflows With OnPage

Sep 25, 2026 By Michelle Chua In OnPage
Pharmacists manage much more than dispensing medications. Throughout the day, they may be processing prescriptions, communicating with healthcare providers, assisting patients and coordinating with other pharmacy staff, all while managing a steady flow of incoming calls. For pharmacies that accept prescriptions by phone, those calls add another important communication workflow to an already busy environment.
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resolve

Incident Management Best Practices for Modern IT Teams

Sep 24, 2026 By Zack Austin In Resolve
Incident management used to be easier to picture: an alert arrived, a ticket opened, a support team followed a process, and service returned. Today’s incidents move across cloud platforms, SaaS applications, networks, identity services, observability tools, ITSM queues, and engineering teams. The fundamentals still matter, though. Clear process, ownership, communication, and learning matter more when the environment becomes harder to understand. What has changed is how teams execute them.
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alertops

Meet Ada - AI Assistant: Ask the Question, Approve the Change

Sep 23, 2026 By AlertOps In AlertOps
Ask any operations team what question comes up most, and it isn’t about alert routing or escalation logic. It’s the one typed into a channel a dozen times a day: who’s on call for this right now? It’s also one of the slowest questions to answer. The schedule is set up correctly, the overrides are in place, and the group’s ownership is right.
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