Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

ilert

Top on-call practices for SREs (by SREs)

Oct 20, 2026 By Fatma Rekhis In iLert
This September, we hosted a few of our customers at the ilert headquarters in Cologne. The plan was to share where we're heading, have real-life conversations, and give them more room to ask us questions and share their thoughts. ‍ One part of the day was a discussion about on-call culture with some of the greatest minds in SRE (source: they chose ilert as their incident management tool). We asked our customers: what are your top practices for on-call?
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bigpanda

BigPanda has been recognized as a Niche Player in the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management report

Oct 15, 2026 By Rob Pickering In BigPanda
On August 17, Gartner placed BigPanda in the Niche Players quadrant of the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management (ITSM). It’s our first time on this MQ, after an honorable mention last year. I’m glad we’re there, and I want to explain why a company that doesn’t sell an ITSM platform reads that as a strong result.
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bigpanda

When five agents are looking at the same IT incident, which one makes the decisions?

Oct 15, 2026 By Rob Pickering In BigPanda
It’s 2:14 am, and checkout latency at your largest retail store has tripled. Your observability platform’s agent has already posted to Slack that there is a connection pool exhaustion on the orders database, with a link to the trace. Your cloud provider’s agent reports a degraded network path in one availability zone. The AI SRE tool one of your product teams adopted last spring points to a deploy that went out at 1:50.
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Incident.io

We gave cloud agents a phone to QA

Oct 14, 2026 By Engineering In Incident.io
Our cloud agents now test mobile pull requests on cloud simulators and leave screenshots and a recording behind. The agent collects the evidence, and a person decides whether the change is right. More and more of the code in that app is written by coding agents. Of the 144 pull requests opened against it in the last two weeks, 99 were opened with Claude Code or Cursor. The agents are good at writing the change. What they couldn't do was show it to you.
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signl4

SIGNL4 Update: AI-Powered Event Routing, Alert Analytics, On-Call Coverage & More

Oct 14, 2026 By SIGNL4 In SIGNL4
This October, SIGNL4 is taking a big leap forward! One of our most comprehensive updates yet introduces AI-powered event routing, powerful new analytics to identify alert hotspots and trends, and instant visibility into on-call coverage gaps. Add smarter team and workflow management, plus enhanced security and compliance features, and there’s plenty to explore!
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incidenthub

The October 13, 2026 Microsoft 365 Global Secure Access Outage

Oct 14, 2026 By Hrishikesh Barua In IncidentHub
Some users in Germany and the United Kingdom who reach Microsoft 365 through Global Secure Access (GSA) may have been unable to use Outlook, Outlook on the web, OneDrive, SharePoint Online, Microsoft Teams and Windows 365 Cloud PCs on October 13, 2026, according to Microsoft's service health updates as recorded by IncidentHub. Microsoft's final update records the start at 07:40 UTC and the end at 18:31 UTC the same day - about 10 hours 51 minutes - and narrows the geographic scope to Germany only.
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12 Confluence Cloud Setups Every DevOps Team Needs

12 Confluence Cloud Setups Every DevOps Team Needs

Oct 14, 2026 By OpsMatters In OpsMatters
DevOps teams generate documentation constantly, and most of it is written under pressure. Runbooks are typed at 2 a.m. during an incident. Architecture notes appear in chat threads. Release steps live in one engineer's head until that engineer goes on holiday. The research backs up the cost. DORA, the program behind the Accelerate State of DevOps reports, measures documentation quality with eight metrics covering clarity, findability and reliability, and found it drives the implementation of every single technical practice it studied.
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onpage

After-Hours IT Support: How to Build a Reliable On-Call Process

Oct 13, 2026 By Michelle Chua In OnPage
IT incidents do not follow a 9-to-5 schedule. A server can go down overnight, a critical application can fail on a weekend, or a high-priority support ticket can arrive when the IT team has already left the office. For IT teams, the challenge goes beyond simply providing after-hours IT support. They need a reliable on-call process that identifies the right responder, delivers critical alerts and ensures timely escalation when necessary.
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