The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
It may be counterintuitive to tackle a problem without knowing exactly what the problem is, but an incident commander often does just that. In fact Rob Schnepp—founding partner at Blackrock 3, an Alameda, California-based incident management consulting group—says identifying the root cause of an incident is typically secondary to addressing the symptoms.
ITOps professionals know that their AI and automation goals can only be achieved with high-quality data. How can you get good-quality data? Incident Intelligence. In this on-demand session from Pandapalooza, our Group Product Manager, Orr Ganani, joined our Regional VP of Professional Services Sales, Jordan Gamble, to discuss Incident Intelligence and its benefits. Read on to learn more about Incident Intelligence from this webinar.
There's never a good time for a service outage. And, from the moment it hits, it starts affecting your stakeholders. Suddenly, essential daily tasks are curtailed while your team enters emergency response mode. However, the surest way to mitigate damages and recover quickly is to follow a set of best practices. It's far better to plan for an outage. But if you wait until it happens before you start developing a response, you will be far behind where you need to be for a quick resolution. This guide will help you create a set of best practices for your organization. This will help you work toward faster and more effective responses.
In our research for the inaugural State of Availability Report, we asked 1,900 engineers about mean time to detect (MTTD) and mean time to recovery (MTTR) as two leading incident management Key Performance Indicators (KPIs) strongly associated with availability. We learned that less than 15% of respondents are tracking their MTTD. It takes twice as long to discover an issue than it does to resolve it.
Today, many digital technologies in IT can operate with minimal human intervention. However, while they boost productivity and drive growth, any failure or unpredictable behavior can pose a significant challenge for the ITOps and DevOps teams. So, effective IT incident management helps minimize the impact of incidents on business operations and ensures that systems are restored as quickly as possible.
It’s no secret that every ITOps leader can face an ever-increasing amount of alerts. Since the dawn of digital, alerts have served an important purpose. Sometimes all those alerts can become overwhelming noise, and sorting out what is and is not a priority can become challenging. The good news is that artificial intelligence (AI) and machine learning (ML) are adept at processing large data sets in real time, looking for patterns and being able to aid in decision making.
