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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty and RedMonk Present: What is Automated Diagnostics? Part 2 - Demo

Jan 3, 2023 By PagerDuty In PagerDuty
Join PagerDuty’s Jake Cohen (Senior Product Manager) with RedMonk’s Kelly Fitzpatrick for a conversation and demo on automated diagnostics, process automation, and incident response. It’s all about automation helping first responders determine if there is an issue, which domain experts (if any) should be brought in to assist, and resolving the issue as quickly as possible. Part 2 of this 2-part video focuses on the concept and use case of automated diagnostics.
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Incident.io

How communication can make or break your incidents

Jan 3, 2023 By Charlie Kingston In Incident.io

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.

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squadcast

SLA Vs SLO: Tutorial & Examples

Dec 30, 2022 By Squadcast In Squadcast
Service level agreements (SLA) and service level objectives (SLO) are increasing in popularity because modern applications rely on a complex web of sub-services such as public cloud services and third-party APIs to operate, making service quality measurement an operational necessity for serving a demanding market. This article focuses on the similarities and differences between SLAs and SLOs, explains the intricacies involved in implementing them, presents a case study, and finally recommends industry best practices for implementing them.
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squadcast

Looking back at our journey through 2022

Dec 30, 2022 By Squadcast Community In Squadcast
We are on the cusp of breaking into 2023🗓️with a bag full of interesting memories. Before we wrap up this year end's celebrations we'd like to look back and highlight some notable events that took place at Squadcast. ‍ Squadcast has grown leaps and bounds over the 12 months in our journey towards becoming an integrated Reliability Workflow platform. 😎
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derdack

Critical System Alerts via SIGNL4

Dec 29, 2022 By Derdack In Derdack

I recently had a call with a long-term customer who had been using Enterprise Alert for years without any major incidents. But in light of a recent proactive monitoring project, he also revisited Enterprise Alert and reached out to me to ask for my opinion on how he could improve the monitoring of Enterprise Alert from within the solution.

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squadcast

Squadcast + Hund Integration: A Simplified Approach for effective Alert Routing

Dec 28, 2022 By Vishal Padghan In Squadcast
Hund is a versatile Service Monitoring & Communication tool. It helps monitor services and keeps your audience informed about any status changes automatically through a status page. If you use Hund for monitoring and management requirements, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Hund to the right users in Squadcast.
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