Woodland, CA, USA
Jan 28, 2019 | By Austin Miller
Today, we are excited to announce PagerTree now officially supports Broadcast Responses! With PagerTree’s Mass Notification System (MNS) your organization will be prepared to easily communicate with speed and reliability during critical events.
Jan 8, 2019 | By Yuan Cheng
When it comes to Software as a Service (SaaS), incident response and resolution (or there lack-of) is often the make-it-or-break-it moment for your customers that either leaves them enamored with your company culture, or dejected and looking for an excuse to leave.
Nov 20, 2018 | By Yuan Cheng
Whether it’s a scheduled maintenance or an unexpected outage, downtime is time your solutions are out of action and unavailable for use. Long or frequent periods of downtime have significant costs to the company, and ultimately undermine customer trust. So what is MTTR? And how can improving MTTR reduce downtime? Below are four key metrics to get you started.
Oct 19, 2018 | By Austin Miller
Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?
Oct 2, 2018 | By Austin Miller
Notification Rules give users the flexibility to be alerted via different channels when configured conditions are met. With Notification Rules you can configure: Time based conditions to match, Time between notification channels, Repeat notification cycles
Sep 28, 2018 | By PagerTree
On-Call rotations are essential to supporting 24/7 application availability. But too many companies slap together an ad-hoc process without ever considering the repercussions. In this guide, we’ll explore the 7½ reasons better on-call makes a REAL difference for your company, and we’ll throw in a few tips and tricks to help you along the way.