Operations | Monitoring | ITSM | DevOps | Cloud

Who could have predicted that 2023 would see such a huge leap forward in Artificial Intelligence (AI)? That this was going to be the year industries decided that, this is the decade, we would solve AI. From the earliest research as far back as the 1940s, we’ve all been holding our breath, wondering when AI will live up to the expectations painted by science fiction writers and futurists. With the arrival of ChatGPT from OpenAI, we’ve been catapulted into the next generation.

When it comes to managing infrastructure resources, striking a balance between rightsizing and cost optimization is crucial. Our cloud infrastructure at Mattermost runs on multiple Kubernetes clusters, RDS clusters, and S3 buckets, all isolated from each other for enhanced security and performance.

Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front-of-house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response.