Revenue cycle management has always been the Achilles heel of durable medical equipment providers. You deliver essential equipment to patients who desperately need it, coordinate complex logistics, maintain regulatory compliance, and then watch as insurance companies deny claims for seemingly arbitrary reasons. Payments that should arrive in 30 days stretch to 60, then 90, then never come at all despite multiple resubmission attempts. Cash flow suffers, working capital evaporates, and profitability remains elusive despite strong sales volume.
