Operations | Monitoring | ITSM | DevOps | Cloud

Latest Posts

What are Global Business Services teams?

Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

Monitoring for operations of SAP S/4HANA Cloud, public edition

“Do I need to monitor SAP S/4HANA Cloud, public edition?” is the question many SAP customers are asking right now as projects are going live. As an SaaS product run by SAP, customers get access only through a public website, and SAP are responsible for the availability of that website and the hardware resources. The places where traditional monitoring focussed either aren’t relevant, aren’t visible, or superficially aren’t the customer’s problem anymore.

Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg

In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem.

Incident Management Process: Stages, Framework & Best Practices

These days, organizations must be prepared to handle unexpected disruptions efficiently. Whether it’s a cybersecurity breach, system failure, or a natural disaster, having a structured Incident Management Process is essential. The Incident Management Team plays a crucial role in swiftly identifying, assessing, and resolving incidents, minimizing downtime, and ensuring business continuity.

Locking Down PostgreSQL with SSL: Secure Remote Connections Like a Pro

PostgreSQL is a beast when it comes to handling data, but if you're running an instance that needs to be accessed remotely, securing it with SSL is non-negotiable. Without SSL, your database connection is essentially an open book for anyone snooping on the network. Let’s lock it down with properly signed certificates!

Monitoring coffee: Tales from Hosted Graphite's secret lab

It has been said that software engineers are organisms that convert caffeine into code. Not all software engineers need coffee to get by, but it's popular enough that it'd be silly for us not to have an office coffee machine... …it'd also be sort of silly for a monitoring company not to monitor that coffee machine, which is so crucial that we could make a reasonable argument for it being part of the production infrastructure.

Ubuntu available in Microsoft's new WSL distribution format

We are happy to announce that Ubuntu on Windows Subsystem for Linux (WSL) is now available in Microsoft’s new tar-based distribution architecture. Ubuntu has been a widely used Linux distribution on WSL, offering a familiar development environment for many users. This new distribution architecture for WSL will make adoption easier in enterprise environments by enabling image customization and deployments at scale.