Operations | Monitoring | ITSM | DevOps | Cloud

What if IT issues could be resolved before a ticket is ever created? In this episode of Tech Transformed, Sean Heuer, CEO of Resolve Systems sat down with host Shubhangi Dua of EM360Tech to explore the groundbreaking concept of Zero Ticket IT. Heuer explains it's not about solving tickets faster—it's about eliminating the need for them entirely. Together, they dive into how agentic AI and intelligent automation are reshaping the future of IT operations, moving away from reactive models and towards seamless, proactive resolution.

Discover how relaxAI, Civo's AI assistant, prioritizes data privacy and security. If you're concerned about data privacy with AI assistants like ChatGPT, relaxAI is a great alternative. relaxAI takes a unique approach by bringing the LLM to your data, giving you control over your infrastructure and data.

With AirDroid Business, you can track locations, set up alerts, remotely lock devices, and much more to ensure your assets are safe. By utilizing features like location tracking, notifications, remote locking, factory reset protection, and call restrictions, fleet management companies can tackle the pressing challenges of device security during the rental period. Don't let device theft and misuse disrupt your business. Empower your fleet management with AirDroid Business today.

When people get promoted to IT leadership, it comes with a lot of perks, including (hopefully) better pay and more career advancement. Unfortunately, often times, it also comes with an additional workload from the disorganized and chaotic environment you've inherited. After demonstrating great skill at an individual contributor level, you're now given the reins to the entire department, often in an organization that had no IT leadership to begin with.

Join us for a dynamic panel from Observability Sessions Boston where leaders from CarGurus, Nearform, and Grafana Labs share their real-world experiences with observability. In this candid discussion, David Frankel (CarGurus) and Joe Szodfridt (Nearform) delve into the challenges of implementing scalable observability practices, moving from centralized models to federated teams, and navigating cloud migration with a focus on performance and cost.