On-Call Schedules are predefined rotations/shifts assigning team members to be available for incident response at specific times. They are essential for ensuring round-the-clock support, swift issue/incident resolution, and continuous service availability. For a robust On-Call system, proper schedules are essential serving as the backbone of reliable Incident Response, and ensuring your team is well-prepared to address technical challenges effectively.

In a recent episode of the Millennium Live Podcast, Galileo partner Charles Araujo, an industry analyst, author, and recognized authority on digital transformation, joined the host, Conor Tuohy, to delve deep into the world of smart infrastructure management. The interview provides valuable insights into the evolving landscape of IT operations, the challenges posed by digital transformation, and the role of Galileo Suite in revolutionizing infrastructure management.

Distributed transaction tracing (DTT) is a way of following the progress of message requests as they permeate through distributed cloud environments. Tracing the transactions as they make their way through many different layers of the application stack, such as from Kafka to ActiveMQ to MQ or any similar platform, is achieved by tagging the message request with a unique identifier that allows it to be followed.

Datadog Session Replay in Real User Monitoring (RUM) enables customers to capture and visually replay the web and mobile experience of their end users. With Session Replay, customers can quickly find and address UX errors by seeing precisely what actions an end user took, the point where they got stuck, and the outcome encountered as a result. Session Replay allows for easier troubleshooting and debugging because it delivers visible, insightful context into frontend errors.

AWS’s serverless technologies are popular because they provide cost effective scaling and great separation of concerns. However, observing serverless architectures like Lambda is challenging due to their transient nature and abstracted infrastructure. Unlike traditional systems with consistent hosts, serverless functions are ephemeral, often scaling rapidly and operating in isolation.

Understanding production has historically been reserved for software developers and engineers. After all, those folks are the ones building, maintaining, and fixing everything they deliver into production. However, the value of software doesn't stop the moment it makes it to production. Software systems have users, and there are often teams dedicated to their support.

Digital transformation is critical to enabling organizational change. In fact, 85% of CEOs recognize that digital capabilities are a strategic business differentiator and vital for accelerating revenue growth, according to IDC. IT leaders play a central role in business strategy. They’re asked to deliver digital capabilities to enhance organizational speed, agility, and innovation that leads to change and growth.