VIPs can be hard work, but in many ways, that’s for good reason. Whether it’s your C-suite that carries the responsibility of the company on their shoulders, or if it’s your top-shelf customers that form a big part of your business, you really need to look after them all. You know that, but from an IT perspective, how can you not support them while making your life easier? You need to quit being reactive. Easier said than done… but here’s how to start making it happen.

When it comes to managing services effectively, terms like SLA, SLO, and SLI are often thrown around like confetti at a parade. They’re in meetings, in documents, and even in casual office conversations. But if you’re new to the field or simply haven’t had the chance to dig into these acronyms, they can feel like a bewildering alphabet soup. And they can’t be missing on an uptime monitoring blog such as ours! So, what do these terms really mean?

Grafana is a visualization tool that allows you to see and analyze all of your metrics in one unified dashboard. Grafana can pull metrics from any source, display that data, and then enable you to annotate and understand the data directly in the dashboard. Grafana dashboards are designed to allow you to visualize information in a ton of ways, from histograms and heatmaps to world maps. Grafana also has an alerting feature that can communicate with you through Slack, PagerDuty, and more.

In the ever-evolving landscape of network security, the challenges faced by Managed Service Providers (MSPs) and technical managers are multifaceted, and the need for robust security measures becomes paramount. Amidst this backdrop, network segmentation remains a pivotal strategy. This article delves into the intricacies of network segmentation, its significance, and a roadmap to its successful implementation.