Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff done. Rapid resolution tends to eclipse all else during an incident, often causing your team to ignore or forget pieces of the incident response process – like keeping people in the loop.
You have identified a data breach, now what? Your Incident Response Playbook is up to date. You have drilled for this, you know who the key players on your team are and you have their home phone numbers, mobile phone numbers, and email addresses, so you get to work. It is seven o’clock in the evening so you are sure everyone is available and ready to respond, you begin typing “that” email and making phone calls, one at a time.
Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult to achieve. Adding to this pressure are new, digital-first competitors who accelerate the need for financial services to deliver better digital customer experiences both more consistently and at scale.
Teams are always looking for a speed advantage, and that comes from planning, crisp execution, and teamwork. To this end, we’re excited to release new enhancements to Incident Collaboration to help make life easier for DevOps teams during incident response. The Mattermost platform includes built-in Incident Playbooks with predefined response plans and task lists. Playbooks can be customized to your environment and specific use cases.
Marie Kondo, a Japanese organizational consultant, helps people declutter their homes in order to live happier, better lives. She once said: Similarly, in security, operational teams are constantly bogged down by a “visible mess” that inhibits their ability to effectively secure their organization.