When an incident occurs, every second counts. On-call staff need to quickly get all the relevant information in front of them in a way that’s easy to digest so they can more successfully investigate the issue and communicate with relevant stakeholders.
When an incident occurs, every second counts. On-call staff need to quickly get all the relevant information in front of them in a way that’s easy to digest so they can more successfully investigate the issue and communicate with relevant stakeholders.
The vast number of threats lately lurking in cyberspace means that for cybersecurity teams, it's not a question of if an incident will occur but when. Whether it's a service outage, a data breach, a ransomware attack, or some other disturbance, organizations are bound to face security incidents eventually — the only question is if they're prepared.
Incidents almost never happen in a vacuum. When you receive an alert about a potential issue, odds are pretty good that you’ll need to navigate between different tools and teams to get things resolved. Of course, timing is critical in these situations, so the easier it is to communicate — between both tools and teams — the better off you’ll be.
Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front-of-house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response.
In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been more critical to ensure the integrity of their operations are safeguarded against unforeseen outages and incidents. Operational disruptions today can have a major impact on brand reputation, create negative revenue implications and impact customer loyalty.
