Blameless

San Mateo, CA, USA
2017
Mar 3, 2021   |  By Chris Hendrix
In the software industry’s recent past, the biggest disruptive wave was Agile methodologies. While Site Reliability Engineering is still early in its adoption, those of us who experienced the disruptive transformation of Agile see the writing on the wall: SRE will impact everyone. Any kind of major transformation like this requires a change in culture, which is a catch-all term for changing people’s principles and behaviors.
Mar 2, 2021   |  By Geoff White
In the beginning, there were flight controllers. These were a strange breed. In the early days of the US Manned Space Program, most american households, regardless of class or race, knew the names of the astronauts. John Glen, Alan Shepard, Neil Armstrong. The manned space program was a unifying force of national pride. But no-one knew the names of the anonymous men and later, women, who got the astronauts to orbit, to the moon, and most importantly, got them back to earth.
Feb 23, 2021   |  By Blameless Community
Is love in the air? We think so. While we don’t have chocolate or flowers for you, we have something just as sweet. Here are some of the most exciting Tweets, content, and events happening in the SRE and resilience engineering community this February.
Feb 22, 2021   |  By Emily Arnott
When implementing SRE, almost every role within your IT organization will change. One of the biggest transformations will be in your Quality Assurance teams. A common misconception is that SRE “replaces” QA. People believe SLOs and other SRE best practices render the traditional role of QA engineering obsolete, as testing and quality shift left in the SDLC. This leads to QA teams resisting SRE adoption.
Feb 17, 2021   |  By Emily Arnott
We live in the era of reliability. The most important feature for a service is how dependable it is in the eyes of a user. Companies are hiring with this in mind. In a 2019 LinkedIn article, site reliability engineers were listed as the 2nd most promising career in the United States. But how do you get started as an SRE? In this blog post, we’ll look at: SRE is a multifaceted role. You will contribute to an organization's code base, policy, culture, and more.
Feb 16, 2021   |  By Emily Arnott
When we think of reliability tools, we may overlook the humble checklist. While tools like SLOs represent the cutting edge of SRE, checklists have been recommended in many industries such as surgery and aviation for almost a century. But checklists owe this long and widespread adoption to their usefulness. Checklists can also help limit errors when deploying code to production. In this blog post, we’ll cover: Production checklists should be holistic.
Feb 9, 2021   |  By Emily Arnott
The most essential lesson of SRE is that failure is inevitable. This shouldn’t be a cause for despair. SRE shows how embracing failure is empowering. By celebrating failure, you can accelerate development and foster a culture of learning. Rather than hoping to prevent failure, SRE prepares you to respond well to it. It can be difficult, if not impossible, to anticipate where failure will occur in complex systems given unknown unknowns.
Feb 8, 2021   |  By Emily Arnott
January 4th, 2021, the communication service Slack suffered a major outage. Teams working remotely found their primary communication method unavailable. The incident lasted over 4 hours, during which some customers had intermittent or delayed service, and others had no service at all. It was a reminder that even the most established tools are susceptible to downtime. This is a core lesson of SRE: that failure is inevitable.
Feb 2, 2021   |  By Darrell Pappa
"Sorry, but I'm just doing my job." I heard this recently from a customer service representative. What they were saying made sense (afterall, we don’t have total control over our work environments), but it felt wrong. As a customer, I was left dissatisfied with our interaction. However, the representative assured me that they were simply following protocol. This got me thinking: can established practices and protocols sometimes get in the way of excellent customer experience?
Jan 26, 2021   |  By Emily Arnott
Implementing SRE is fundamentally about shifting culture, but it often means adding new tooling and processes to your team's workflows to support that cultural change. Teams add new steps and checks to incident response procedures. Incident responders write retrospectives and create new meetings to review them. Engineers consult new tools like monitoring dashboards and SLOs. In other words, SRE creates another layer of consideration in development and operations.

Blameless offers the only complete reliability engineering platform that brings together AI-driven incident resolution, blameless postmortems, SLOs/Error Budgets, and reliability insights reports and dashboards, enabling businesses to optimize reliability and innovation.

Enabling modern software businesses to adopt SRE best practices:

  • Incident Resolution: Use AI to engage the right people and teams in the right way to stop problems fast, ensure customer satisfaction and prevent incidents from happening again.
  • Blameless Postmortems: Learn without pointing fingers, ensuring continuous improvements. We automatically bring relevant information, proper context and industry best practices to your postmortem process.
  • SLOs/Error Budgets: Create SLOs and see your remaining error budgets with the SLO dashboard. Teams gain insight into what parts of the business are consuming the error budget, allowing them to make informed decisions between releasing new features and reliability.
  • Reliability Insights: Blameless will allow your business to consume event data across your entire DevOps stack, query the data, and create custom dashboards, meaning teams can quickly find signals amongst their DevOps data noise.

The Complete Site Reliability Engineering (SRE) Platform.