Blameless

San Mateo, CA, USA
2017
Jun 29, 2022   |  By Noor-ul-Anam Ruqayya
Wondering about development velocity? We explain what development velocity is, how to measure it, and how to balance the need for fast development and reliable products.
Jun 22, 2022   |  By Phoebe Wang
Summer means things are heating up. And things are definitely heating up at Blameless! We’ve been hard at work delivering new features and capabilities to our customers, so today I wanted to share a quick summary of all the latest. Here are 4 exciting product updates that enhance the way teams manage incidents and deliver reliable products to their customers.
Jun 16, 2022   |  By Myra Nizami
Wondering about retrospective templates? We give a complete explanation of what a retrospective should include and best practices for using one.
Jun 9, 2022   |  By Myra Nizami
Curious about incidents vs. problems? We explain the differences and how to handle each one. ‍
Jun 8, 2022   |  By Kurt Andersen
For the past four years, Catchpoint and various partners have been running a yearly SRE Survey. This year, Blameless is excited to partner with Catchpoint for the fifth annual survey. We want to hear from you if you are in a DevOps or SRE role or even if you work on reliability with some other title or role. There are tremendous, valuable learnings when we listen closely to practitioners.
Jun 7, 2022   |  By Noor-ul-Anam Ruqayya
Curious about the incident priority matrix? We discuss how to determine the impact and urgency of an incident, and how to create a matrix that helps prioritize incidents.
Jun 2, 2022   |  By Myra Nizami
We discuss what software engineers and site reliability engineering are and explain their differences and their importance in the software development process.
Jun 1, 2022   |  By Emily Arnott
As infrastructure engineers, there’s so much you can learn from studying past incidents. Luckily, Blameless Reliability Insights helps you find patterns that better equip you to deal with incidents to come. If you’ve never used it before and you’re curious what it looks like, you can watch a video demo here! These statistical insights give you the power to learn everything you can when something goes wrong. ‍
May 31, 2022   |  By Noor-ul-Anam Ruqayya
We explain how a DevOps team is structured, the roles and responsibilities within the team, and the balance between an individual contributor and the needs of the team.
May 26, 2022   |  By Myra Nizami
Looking into DevOps automation? We explain how automation can improve your process, how to prioritize which tasks to automate, best practices, and how to avoid common mistakes. ‍
May 6, 2022   |  By Blameless
In this video, our Solutions Engineer walks you through the Reliability Insights view in Blameless. Discover how to create custom data dashboards. You might start with MTTX metrics, but what other metrics are reliability teams following closely? We'll show you how to get those set up in Blameless.
Apr 27, 2022   |  By Blameless
In this video, our Solutions Engineer walks you through the steps of creating Jira tickets and follow up actions in Blameless. You'll learn how to leverage our Slack integration for quick ticket creation and also how to create tickets from within the Blameless platform. You'll also see how closing a ticket in Jira will automatically close a ticket in Blameless. Additionally, you'll discover how to manage open tickets and incidents in an organized Blameless dashboard.
Apr 7, 2022   |  By Blameless
Blameless integrates with PagerDuty so you can notify teams and key stakeholders during an incident. We also help you search escalation policies and on-call rotation schedules. In this video, our Solutions Engineer walks you through navigating the initial setup and configuration in the Blameless UI. He'll then demonstrate how the integration works in real-time. If you use Slack or Microsoft Teams for internal communications, you'll also learn how to access and manage the PagerDuty integration from within those tools.
Apr 1, 2022   |  By Blameless
Our Solutions Engineer walks you through the Blameless UI to filter incidents, set up follow up actions, open and update Jira tickets, and set up comms.
Apr 1, 2022   |  By Blameless
Our Solutions Engineer walks you through how to open and update incidents in Blameless through Slack.
Jun 15, 2021   |  By Blameless
Kurt (Head of Strategy), Nicolas (Product Manager), and Paul (Customer Success Manager) from Blameless talk about: They conclude the webinar with an exciting product announcement! Stay tuned, stay blameless.
May 3, 2021   |  By Blameless
What are SLOs, why are they important, and how can I start crafting them? We get these questions every day. In response, we’re hosting a webinar titled, “SLOs: What, Why, and How?” May 3, 2021 at 1 PM PDT. Kurt Andersen (SRE Architect), Dan Genzale (Director of Infrastructure), and Nicolas Philip (Director PM) will be speaking with one another in a fireside chat about SLO best practices.
Apr 29, 2021   |  By Blameless
Ready for another SRE Thought Leader Panel? This one is themed, Business Agility is what matters, SRE can help you get there. We’re chatting about topics like the value of crisis during incident response, the best and worst tech transformations we’ve seen, how reliability impacts the flow of value, and more. This panel is hosted by Chris Hendrix, staff software engineer at Blameless and features guests.
Mar 25, 2021   |  By Blameless
SRE adoption can be difficult. It’s more than just new tooling; it requires a change of process and mindset as well. So how can we go about convincing our organizations that SRE is worthwhile? How can we drive this change? Learn from experts who have done this in our latest SRE Thought Leader Panel “SRE Adoption as Organizational Transformation.” Panelists include: Kurt Andersen, SRE Architect at Blameless Vanessa Yiu, Executive Director, Enterprise Architecture at Goldman Sachs Tony Hansmann, Former Global CTO at Pivotal Software, Inc. Chris Hendrix (Host), Staff Software Engineer at Blameless
Feb 23, 2021   |  By Blameless
Our team is ready to deploy a new feature, but we can’t all be in the same room to collaborate to make sure it goes smoothly. Instead, we’ll use Blameless.
Apr 28, 2022   |  By
The eBook dives into the 4 main investment areas required to make an impact. You'll learn how to achieve measurable results for the benefit of your customers and your valuable engineers.
Mar 24, 2022   |  By
SRE's Golden Signals are four key metrics used to monitor the health of your service and underlying systems. We will explain what they are, and how they can help you improve service performance.
Nov 7, 2021   |  By
This eBook gives you practical steps to implementing SRE practices in an organization that's already invested in DevOps. It outlines the clear benefits and lays out how they can be achieved. Three main topics are covered: Incident Management, Service Level Objectives (SLOs), and SRE Culture. Leveling up these critical aspects of SRE will reap both immediate and long-term benefits.

Blameless offers the only complete reliability engineering platform that brings together AI-driven incident resolution, blameless postmortems, SLOs/Error Budgets, and reliability insights reports and dashboards, enabling businesses to optimize reliability and innovation.

Enabling modern software businesses to adopt SRE best practices:

  • Incident Resolution: Use AI to engage the right people and teams in the right way to stop problems fast, ensure customer satisfaction and prevent incidents from happening again.
  • Blameless Postmortems: Learn without pointing fingers, ensuring continuous improvements. We automatically bring relevant information, proper context and industry best practices to your postmortem process.
  • SLOs/Error Budgets: Create SLOs and see your remaining error budgets with the SLO dashboard. Teams gain insight into what parts of the business are consuming the error budget, allowing them to make informed decisions between releasing new features and reliability.
  • Reliability Insights: Blameless will allow your business to consume event data across your entire DevOps stack, query the data, and create custom dashboards, meaning teams can quickly find signals amongst their DevOps data noise.

The Complete Site Reliability Engineering (SRE) Platform.