Operations | Monitoring | ITSM | DevOps | Cloud


NIST Incident Response Steps & Template | Blameless

The National Institute of Standards and Technology (NIST) provides the framework to help businesses mitigate cybersecurity risks. The framework also protects networks and data, outlining best practices to inform decisions that save time and money. Creating a cybersecurity strategy that identifies, protects, detects, responds, and helps you recover from cybersecurity incidents is critical in the evolving threat landscape.

How to Comply With the SEC's New Cybersecurity Rule

On July 26, 2023, the Securities and Exchange Commission (SEC) introduced new rules regarding cybersecurity risk management, strategy, governance, and incidents. Public companies subject to reporting requirements must comply with the changes to avoid rescission and other monetary penalties, not to mention the risk of legal action and reputation damage. Here, we look at the two new cybersecurity rules and how your company can comply. ‍

The Power of Building a Blameless Culture in IT Operations

In the world of high-scale, high-availability, high-performance web applications, mistakes in IT operations are inevitable. Systems fail, bugs slip through, and outages occur. Your team's approach to responding to these incidents significantly impacts their overall productivity, morale, and effectiveness. Company culture, such as that associated with a blameless culture, is crucial to driving the behaviors that make your business a success.

Getting Buy-in from Management on Reliability Investments

If you’re reading the Blameless blog, you probably have a good idea of how important reliability is to your customers’ happiness, your business’s bottom line, and your overall sanity. Unfortunately, this perspective is frequently downplayed by management. Even if they understand the importance of reliability, they often see it as something that should emerge automatically from having the right mindset, and not something that requires investment.

Fireside Series: The secret to being a successful change agent in IT Operations

Are you tired of putting out the same fire day after day? You're not alone. Engineering leaders from every industry are working tirelessly to evolve their approach to incident management and IT Operations. Each installment of our Fireside Series is a conversation with one of your peers. We'll get under the hood of their team's strategy for building and operating some category-defining products. Then, we'll use their experiences to build and expand a roadmap for how you can lead your own company's operational evolution.

Blameless CommsAssist - 3 Tips on Making Incident Communication Easy

When you’re in the thick of an incident, communication is both essential and challenging. A wide variety of stakeholders will need timely updates on the situation in order to respond effectively. At the same time, breaking away from the actual diagnostic and resolving work to send these updates can massively slow progress.